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Time for a ROWE; a Results-Only Work Environment

“Most of us believe that the best way to motivate ourselves and others is with external rewards like money, the carrot-and-stick approach. That’s a mistake. The secret to high performance and satisfaction, at work, at school, and at home, is the deeply human need to direct our own lives, to learn and create new things, and to do better by ourselves and our world.”

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The buzz in Organization Development thought circles globally these days is employee engagement; that is, what can leaders, managers, organizations do to reverse this tide of disconnect before the proverbial organizational ship totally sinks in today’s current sea of change.

It is reported by a Gallup Poll, that on any given day more than 50% of employees in the United States are not engaged at work, and roughly 20% are actively disengaged. Even more startling is the approximation that all of this disengagement costs the United States some $300 billion a year in lost productivity. Scan your workplace, observe businesses that you frequent in your community; are workers focused on customer service, or are they more interested in communicating on their personal cell phone. Take a look around that bank office, is the teller talking to you about your needs, or instead chatting with the worker in the next cubicle, serving you haphazardly, but certainly not with focused intent.

The buzz in Organization Development thought circles globally these days is employee engagement; that is, what can leaders, managers, organizations do to reverse this tide of disconnect before the proverbial organizational ship totally sinks in today’s current sea of change.

Inventive thinkers, human and organization behaviorist concur that a large part of the problem seems to be that business models popularized over the years, and still currently being used by most organizations, have become as outdated as an eight track tape deck. This growing gap between what is known about human motivation and business operations seems to be fueling managerial, leadership and ultimately organizational dysfunction.

In a thought provoking book aptly entitled, “Drive” Daniel Pink convincingly shares how organizations and their leaders can better harness and unleash the inventive and creative thinking of employees in pursuit of mission-driven results.

Pink shares, “Most of us believe that the best way to motivate ourselves and others is with external rewards like money, the carrot-and-stick approach. That’s a mistake. The secret to high performance and satisfaction, at work, at school, and at home, is the deeply human need to direct our own lives, to learn and create new things, and to do better by ourselves and our world.”

In other words, Pink suggests that organizational leaders and managers, who do not understand the dynamics critical for fostering a workplace of excellence and personal productivity only serve to create climates that diminish the value and output of a businesses’ greatest resource, a resource that just happens to be human.

You see, businesses are complex social systems, comprised of people, and leaders who understand the needs and aspirations of individuals in the workplace can create climates and opportunities that enable people to effectively contribute to achievement of the organizational mission and bottom-line. Contrary to pervasive thought in traditional management circles, autocratic control does not elicit the best from people, whether a Baby Boomer or from Gen-X.

Two former human resource executives from electronics giant Best Buy have crafted a work environment called the ROWE; a results-only work environment.  For organizations that are ROWEs, employees do not have to be at work at a certain time, or come at all; they must simply complete the work, meet timeframes, and achieve organizational goals. Of course, they must attend meetings when called. Companies trying this, contrary to naysayers, have found that profits, creativity and employee engagement have skyrocketed. Shocking was the fact that large numbers of employees in these companies were so conditioned to highly controlled work environments that they could not function in a ROWE; with some people quitting because they just did not know how to function in such a workplace. Others ultimately found a work flow that was comfortable, and now the employee, along with their families sing praises for the ROWE business environment.

This evolving workplace dilemma speaks to the challenge organizations are facing at a time when they need employees who are self-directed, agile and who can think critically.  Public, private and third sector businesses have created workers who are like robots putting widgets in a round peg without much thought. This can no longer work, the cultures and operational climates of organizations must shift if competitive edge is to be maintained and regained if already lost.

We are in a rapidly moving conceptual economy, and engaged workers on all levels who do more than just sit and wait to be instructed relative to what to do next are part of the inefficiencies and lost productivity we all witness daily; inefficiencies that must be remedied.

Is your organization ready to ROWE? Email your thoughts to dradefoe@gmail.com.

Dr. Anita Davis-DeFoe provides management, leadership and quality management consulting services to organizations world-wide.  www.theafiadevelopmentcorporation.org

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Businessuite Women

The Path Of Least Resistance…Monique Powell

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“The path of least resistance would be to just take a job in someone’s company and start enjoying the (comparatively) soft life again. Nothing in this country is set up to truly foster the growth of entrepreneurship. The fortitude and resilience required to stick it out is next level. There’s a part of me that sticks with it because I do feel like the next generation of people who look like me (skin colour and gender) need to see even more visible examples of people from working class backgrounds building enterprises. Money is not what keeps me doing this. The salary I had when I left my job in 2016…a whole 7+ years ago is STILL more than what I take from the business now. Some days I’m motivated to keep doing this, some days I wonder if I’m making the right the choice with my life.”

Monique Powell

#36 Monique Powell, Founder and CEO of QuickCart (formerly QuickPlate)

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Businessuite Women

Kelli-Dawn Hamilton Appointed CEO of the Jamaica Special Economic Zone Authority (JSEZA).

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Kelli-Dawn Hamilton is the new Chief Executive Officer (CEO) of the Jamaica Special Economic Zone Authority (JSEZA).

Mrs. Hamilton, who assumed office on October 26, will lead the entity into its next phase of growth and development.

She served as the Authority’s most recent Interim CEO.

Minister of Industry, Investment and Commerce, Senator the Hon. Aubyn Hill, in his congratulatory statement, said that Mrs. Hamilton will “bring significant experience to the role”.

He noted that she has an acute sense of leadership that will propel Jamaica’s export agenda and attract foreign investments to support the country’s economic growth.

Chairman of the Authority, Chirstopher Levy, expressed his confidence in the new CEO, stating that “we are thrilled to welcome Mrs. Hamilton back to the Jamaica Special Economic Zone Authority”.

“Her proven leadership and strategic insights will undoubtedly accelerate our growth trajectory and reinforce our commitment to delivering exceptional value to our customers and stakeholder,” Chairman of the Authority, Chirstopher Levy

Mrs. Hamilton said she is happy to be rejoining the JSEZA family and looks forward to leveraging the company’s strong foundation and talented workforce to drive innovation and sustainable growth for Jamaica’s special economic zones.

“Together, we will continue to create and build upon the company’s legacy of excellence and reinforce our position as a strategic hub for trade and commerce in the Caribbean Region,” she said.

Mrs. Hamilton has a proven track record and expertise in trade policy, communications and business development and brings to the table a wealth of experience in business advocacy and client relationships, having previously served in various technical and leadership roles at the Jamaica Promotions Corporation (JAMPRO), First Global Bank and the Airports Authority of Jamaica (AAJ).

Her strategic vision, strong leadership abilities, and extensive industry knowledge make her an ideal fit to steer the JSEZA towards continued success and global expansion.

Mrs. Hamilton holds a Master of Science Degree in Comparative Politics and Political Theory from the University of the West Indies, Mona, and has demonstrated her commitment to excellence and leadership throughout her career.

The JSEZA is an agency under the Ministry of Industry, Investment and Commerce charged with driving economic growth through the establishment of special economic zones.

Since its inception in 2016, the company has been at the forefront of foreign and local direct investment attraction within Jamaica’s special economic zone regime.

By: 

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Businessuite Markets

Negative Impact In Home Care Business Overshadowed Unilever Caribbean’s Strong Growth In Beauty & Personal Care And Food Channels.

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Daniela Bucaro Chairman Unilever Caribbean Limited Has Released The Following Unaudited Financial Statements For The Period Ended 30 September, 2023.

For the nine-month period ending September 30, 2023, the Company reported a Profit After Tax of $13.3m, representing an increase of $12.8m over the same period last year. This was achieved despite a decline in revenue of 14.6% from the prior comparative period to $168.1m. The revenue performance was impacted by changing market forces in selected channels as well as the decline in the macroeconomic environment, resulting in declines in the Solution Wash sales in both the local and regional markets. This negative impact in the Home Care business overshadowed strong growth in the Beauty & Personal Care and Food channels.

Profitability, as measured by gross margin, has improved as the Company continues to recognise more favourable material and freight costs with an improved sales mix.

Savings in operating expenses from improved efficiency and consistent cost management strategies have also facilitated margin improvements. Additionally, during this period, the Company recorded $6.2m in freight and logistics benefits, which were related to the previous quarters of this year. These benefits arise out of the conclusion of global freight rate negotiations and the attendant reductions in freight rates in previous quarters.

During the third quarter, Management has adjusted downwards pricing to pass these freight benefits on to our consumers. The impact of this $6.2m reduction in freight expenses to the period ending June 30, 2023, was an increase in Cross profit from $45.8m to $52m and an increase in Profit before tax from $8.7m to $14.9m.

The Company’s steadfast focus on accelerating profitable growth is supported by the improvement in the category mix, where increases in Beauty and Personal Care sales have contributed 59% of total year to date revenue, up from 39% in the prior comparative period.

This significant shift in product mix has boosted profitability and is aligned to our strategic plan centered on portfolio optimisation and sustainable profitable growth for a future fit organisation.

Notwithstanding the challenging environment, local and in the Caribbean markets, UCL maintains a strong financial position, with healthy cash holdings and retained earnings, and reported Earnings Per Share (EPS) of $0.51 for the period ending September 30, 2023.

New Chairman

Unilever Caribbean new chairman of the board of directors Daniela Maria Bucaro appointments took effect from July 14.
In a notice shared on the TT Stock Exchange website, Unilever said Bucaro has 18 years of experience in the company and has held several strategic roles in Central America, the Andean region and the greater Caribbean. She is a senior member of the leadership team of the newly formed Caribbean and Central America (CARICAM) regions. Unilever also announced the appointment of Carolina Arrieta and Jan Jacques Cot as directors of the board.

For More Information CLICK THIS LINK

 

 

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Businessuite Markets

JMMB International, led By Trinidad & Tobago-based CEO Tricia Kissoon, Begins Operations in Barbados

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The JMMB Group, through its wholly-owned subsidiary, JMMB International Limited (JMMB International), officially began operations in the Caribbean island nation of Barbados. This entry to Barbados marks the fourth Caribbean nation in which the Group has a physical presence, the others being Trinidad and Tobago, Jamaica and the Dominican Republic.

This announcement of JMMB Group’s expansion to Barbados was made during the company’s quarterly investor briefing, where Keith Duncan, JMMB Group CEO revealed, “As at October 12, we are up and running in Barbados…and we are happy that we are able to consolidate (our operations) across the region and looking forward to growth and acquiring market share, having done so in the past (in other countries) and we look forward to driving results.”

No stranger to the Barbados market, the JMMB Group had already been serving a cadre of Barbadian business clients remotely, primarily via its representatives based in Jamaica and Trinidad and Tobago. Now, with a physical location in Barbados, JMMB International will be able to better offer financial expertise and exceptional client care, all provided by the team based at the new local office.

JMMB International is a licensed securities dealer that will be initially offering a concise suite of investment solutions to meet the financial needs of institutions; government and state-related entities; corporate entities; and high net worth individuals. The investment products and services that will be offered, include: JMMB International Access (an online international brokerage service); access to regional equity and fixed income markets; as well as various capital markets solutions. Additional financial products and services will be made available, as the business’ operations expand over time.

Barbados-based head of business development and executive director, Michael Jordan.

The JMMB International team of financial advisors is being led by its Trinidad & Tobago-based CEO, Tricia Kissoon; who is ably supported by the Barbados-based head of business development and executive director, Michael Jordan. The JMMB International team is excited about the opportunity that this new location gives them, to both deepen and grow client relationships.

In expressing her delight about the opening, JMMB International’s CEO, Tricia Kissoon, said, “As a member of a major regional financial conglomerate, we are extremely delighted to now be able to bring JMMB’s unique approach to financial partnership to Barbados. Rooted in our core value of love, my team and I are committed to providing a superior client experience, along with customised integrated financial solutions that are tailored to suit our clients’ unique needs.” Echoing her sentiments, business development lead, Michael Jordan, shared that, “JMMB International’s team of experts are committed to offering a holistic approach to support our clients’ growth, while partnering with them through the various stages of their financial life cycle, in a way that is easy, enjoyable, empowering and in their best interest.”

In speaking to the strategic role that this entry to Barbados will play in the further growth and expansion of the JMMB Group across the Caribbean region, JMMB Group CEO, Keith Duncan, first praised the team for their hard work and commitment to achieving the goal of opening JMMB’s first office in Barbados. “We saw this as another opportunity to further build on our goal of providing integrated financial solutions across the region, while seeking to uniquely address client needs, especially as they try to attain their financial objectives, all while navigating challenging national, regional and global economies. I am confident that our team will work to partner with our clients in a way that provides win-win outcomes for all.”

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Businessuite Women

Businessuite 2023  #1  Jamaica Junior Market Chief Executive Officer – Sharon Donaldson General Accident Insurance Co Ja

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Businessuite 2023  #1  Jamaica Junior Market Chief Executive Officer by  % change in US$ Profit after Tax
JA US$000 US$000 %
2023 Company Chief Executive Officer 2022 2021 Change
1 JA General Accident Insurance Co Ja Sharon Donaldson  $3,982 $962 313.87%

Sharon Donaldson has been the Managing Director of the Company since 2008. Sharon’s primary responsibilities include making major corporate decisions, managing the overall operations and resources of the Group and acting as the main point of communication between the Board of Directors and corporate operations.

She holds a Bachelor of Laws (LLB) from the University of London and an MBA from the University of Wales. She is a Chartered Accountant; a fellow member of the Institute of Charted Accountants of Jamaica and an Attorney-at-Law.

Ms. Donaldson is a member of the board of the Jamaica Environment Trust (JET). She is the treasurer for the Council of the Institute of Chartered Accountants of Jamaica and heads the committee of Professional Accountants in Business and Ms. Donaldson serves as director on several boards including Musson (Jamaica) Limited, the parent company to General Accident.

She is the current chairman of the Forestry Department Advisory Board, a director on the boards of Eppley Limited, 138 Student Living Limited, Paramount Trading Jamaica Limited, Canopy Insurance among others. Ms.

Donaldson was a nominee for the Jamaica Observer Business Leader of the Year award in 2016.

General Accident Insurance Co Ja

In 2022, General Accident continued to execute its strategy of building a leading regional general insurance company.

Our exceptional team, relationships, technology and brand allowed General Accident to deliver a record financial performance.

The General Accident Group produced record financial performance in 2022, achieving the highest gross written premiums in our history. We achieved
gross written premiums of $15.1 billion, an increase of $1.2 billion or 8% over 2021, and profit before tax of $708.2 million, representing an increase of 173% over 2021. Further, General Accident produced a 22% return on equity and distributed $250.6 million of dividends to our shareholders.

General Accident Jamaica maintained its position as the largest underwriter of general insurance risks, with gross written premiums of $13.8 billion, an increase of $0.9 billion over 2021, underwriting profit of $165.1 million, and net profit of $405.1 million.

General Accident Trinidad achieved profitability for the first time. Given that we only began operations in Trinidad less than three years ago, in 2019, it is truly a testament to our team and our execution that we were able to achieve this feat so soon. This was a direct result of our dedicated and committed staff, our improved technology, our strong relationships with supportive business partners, and our strong corporate governance.

General Accident Trinidad produced gross written premiums of $948.1 million, an increase of $293.3 million or 45% over 2021. We are poised for continued growth, as we build upon the relationships we have forged, expand our agency and sales network, and leverage our investments in technology.

General Accident Barbados continued to grow in 2022. We achieved gross written premiums of $394.8 million, an increase of $64.1 million or 19% over 2021. This growth is largely attributable to our increased broker penetration and the expansion of our agent network. Although group business supported our portfolio, personal lines insurance products, particularly motor insurance products, exceeded our budgeted expectations, with $234.9 million in gross written premiums.

The company performed better than anticipated through careful cost management. As a result, our 2022 net loss was $18.7 million, down significantly from our 2021 net loss of $99.9 million. General Accident Barbados continues to prudently increase its staff complement and improve its operating efficiency by digitising its processes.

Sharon Donaldson
Managing Director General Accident Insurance Co Ja

For More Information CLICK THIS LINK

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