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Tourism Minister Says New Generation Of Post COVID-19 Travellers Will Reshape Sector

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Minister of Tourism, Hon. Edmund Bartlett, says a new generation of post COVID-19 travellers (Generation C or GEN-C), will reshape the way global tourism is marketed for the conceivable future.

Speaking with JIS News on April 30, Mr. Bartlett said that tourism-dependent countries like Jamaica will have to take the lead and be more proactive in their approach in what will amount to “a new way of thinking in an entirely new ball game”.

He warned that failure to embark on a strategic pathway could result in being squeezed out or left behind in what, undoubtedly, will be an even more increasingly competitive tourism industry.

“We have now become one generation, unified and defined by our experience during this devastating COVID-19 global pandemic,” Mr. Bartlett explained.

“We are forever influenced by this unprecedented time, when globally we have to ‘social distance’; businesses have to close; cities, regions, and countries are all on lockdown; and travel all but ceased,” he noted.

Mr. Bartlett said that the GEN-C concept was officially rolled out on Wednesday (April 29), at the Annual General Meeting of the UK Chapter of the Caribbean Tourism Organization (CTO) by his Ministry, where Jamaica made clear its intention to play a lead role in getting tourism back on track in the aftermath of COVID-19.

“Why is a GEN-C focused recovery and resilience strategy imperative for the global economy,” the Tourism Minister stated.

“GEN-C is defined by a societal shift in mindset, including how we travel. Many will be concerned about post-COVID travel and look to avoid big cities and public transportation, including planes, and be more likely to choose domestic travel,” he said.

Mr. Bartlett said it is against this background where the onus will be on Jamaica to fine-tune its resources where these concerns are promptly addressed and where the industry is again “ready for business from day one”.

“GEN-C Travel encompasses building traveller confidence and what must be done by destinations and others to be ready for post-COVID tourism. We must showcase the robust health measures that are implemented in partnership with hotels, airlines, and the ministries of health to reassure prospective travellers,” the Minister added.

“There is no question that tourism is among the sectors hit hardest by this crisis, but it is also at the heart of the recovery,” he argued.

Mr. Bartlett emphasised that a return to travel is critical for the global economy, pointing out that across the world, travel and tourism account for 11 per cent of the world’s GDP and create more than 320 million jobs for workers serving 1.4 billion travellers annually.

He said that Jamaica is pioneering this new perspective because of the country’s well-earned reputation in the art of resiliency and also knowing the importance of recovering quickly from difficult conditions.

“As an island nation, we have always had to think about resilience. Last year, working with the University of the West Indies, we formed the Global Tourism Resilience and Crisis Management Centre and we quickly developed sister centres around the world,” the Minister added.

“This May, the Centre will hold a virtual convening with a panel with experts from around the world, who will be sharing ideas and solutions around issues critical to restarting the GEN-C travel and tourism economy,” he noted.
Mr. Bartlett said that currently, global tourism ministries are working on policy frameworks that are essential to tackling the health and safety, transport, destination and overall approach to tourism resilience.

“The most resilient economies will be driving the recovery, and travel and tourism will be a multiplier and an employment engine across all sectors,” Mr. Bartlett said.

Source JIS

6 THINGS YOU NEED TO KNOW ABOUT GENERATION C

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JUTA Express Launches December 15th: Non-Stop Comfort, Convenience, and Courier Services

JUTA Express is designed with modern convenience in mind. All bookings and payments are processed through the InterMetroONE Customer App, available for download on both Google Play and the Apple App Store. Limited in-person bookings will be accommodated at the JUTA Kingston Office; however, the service is primarily cashless, accepting only credit and debit cards.

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Jamaica’s trusted name in transportation, JUTA, is proud to announce the launch of JUTA Express, beginning service on December 15th, 2024. Offering a premium, non-stop travel experience, JUTA Express is set to revolutionize intercity transportation and same-day courier services in Jamaica.

Your Non-Stop Ride to Convenience
With four daily departures from Kingston, Sangster International Airport, and Mandeville, passengers can count on timely, uninterrupted service. Departure times are 6:00 AM, 8:00 AM, 4:00 PM, and 6:00 PM, ensuring flexibility and convenience.

JUTA Express guarantees the same renowned level of customer service and comfort that passengers have come to trust from JUTA over the years.

Same-Day Courier Service
In addition to passenger services, JUTA Express will offer courier services on all routes. With same-day pickup and delivery, customers can rely on swift and secure transportation of packages. Please note, no overnight storage is available. Unclaimed packages will incur heavy overnight fees, making same-day collection a must.

Book Easily with the InterMetroONE App
JUTA Express is designed with modern convenience in mind. All bookings and payments are processed through the InterMetroONE Customer App, available for download on both Google Play and the Apple App Store. Limited in-person bookings will be accommodated at the JUTA Kingston Office; however, the service is primarily cashless, accepting only credit and debit cards.

Looking Ahead to 2025
To meet the anticipated demand, JUTA Express will expand its routes in 2025, connecting even more of Jamaica’s key destinations.

Download the App Today and Book Your Seat!
Be among the first to experience the next generation of intercity travel and courier services with JUTA Express. Download the InterMetroONE Customer App today, secure your seat, and travel in comfort, safety, and style.

For more information, contact:
JUTA Express Customer Service
4 Lady Musgrave Road Kingston
jutaexpressone@gmail.com
Phone: (876) 927-4536

About JUTA
JUTA (Jamaica Union of Travellers Association) is Jamaica’s leading transportation provider, known for its unparalleled commitment to safety, reliability, and exceptional customer service.

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Why Budget Airlines Are Struggling – And Will Pursuing Premium Passengers Solve Their Problems?

As the LCC model struggles, some budget airlines have begun exploring the idea of catering to premium passengers. This shift involves offering a more robust service package, including additional legroom, better in-flight amenities, and flexibility in ticketing—something traditionally associated with full-service airlines. But is this strategy a viable path forward, or will it merely dilute the distinctiveness of the LCC model?

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Introduction: The Decline of the Low-Cost Carrier (LCC) Model
For decades, the low-cost carrier (LCC) business model has been a game-changer in the aviation industry, enabling millions of travelers to fly on a budget and reshaping the way airlines approach cost structure and pricing.

Airlines such as Southwest, Ryanair, and EasyJet built empires by offering no-frills flights at lower fares, often with ancillary services and fees adding to their bottom lines. However, in recent years, many budget airlines have found themselves struggling as the model faces mounting pressure from rising costs, competition, and changing passenger expectations.

As the aviation industry begins to recover from the COVID-19 pandemic, one question arises: Can budget airlines continue to thrive in a post-pandemic world, or should they shift their focus to a more premium customer base? The idea of upgrading service offerings and pursuing more affluent passengers has gained traction among some players in the LCC space. But is this the right move? Will chasing premium customers solve the problems facing the low-cost model?

The Rise and Evolution of Budget Airlines
The origins of the budget airline model date back to the 1970s, with Southwest Airlines often credited as the first low-cost carrier. Founded in 1967 and taking off in the early 1970s, Southwest revolutionized the industry by offering simple point-to-point routes, standardized aircraft, and minimal frills. This made air travel more affordable for a broader segment of the population and set the stage for the global rise of low-cost carriers in the decades to follow.

Ryanair, founded in 1984, is another key player in the LCC space. Under the leadership of Michael O’Leary, Ryanair aggressively slashed costs by charging for extras, eliminating complimentary services, and focusing on the most profitable routes. These strategies enabled Ryanair to offer low base fares while generating significant revenues from additional fees, such as for checked bags, seat reservations, and food.

By the 1990s and 2000s, the LCC model had spread across Europe and North America, with EasyJet and other carriers joining the ranks. By 2000, LCCs represented around 30% of all European flights, and by 2010, low-cost carriers had captured about 40% of the market share in the United States as time progressed, the model started to face challenges, and a growing number of budget airlines began to struggle. What had been an industry-defining strategy was no longer as effective in a landscape marked by high fuel costs, fluctuating consumer demands, and competition from established full-service airlines that had adopted similar low-cost features.

The Struggles of the LCC Model: Rising Costs and Changing Passenger Expectations

Several factors have contributed to the struggles of budget airlines in recent years.

The first and most significant challenge has been rising operational costs. The aviation industry is heavily dependent on fuel prices, and the volatility of global oil prices has made cost forecasting a challenge for budget carriers. While LCCs historically thrived by keeping their operating costs low, recent increases in fuel prices have affected their profitability, especially as they typically do not hedge against these increases as aggressively as larger full-service airlines.

Another challenge for budget airlines is the increasing complexity of the ancillary revenue model. While extra fees for baggage, seat selection, and food have been critical to budget carriers’ profitability, passengers are growing increasingly frustrated with the “a la carte” pricing. As more passengers find themselves nickel-and-dimed for basic services, their loyalty to LCCs is weakening. Many now perceive budget airlines as offering a subpar experience, particularly when it comes to customer service, flight delays, and lack of amenities.

The post-pandemic has also revealed that travelers are willing to pay more for a better experience, particularly in the business and premium travel segments. With business travel rebounding and higher levels of disposable income in some markets, more affluent passengers are seeking out quality services and comfort. In contrast, the budget airline model—which offers limited amenities and often no flexibility—no longer seems as appealing to those looking for convenience and quality in their travel experience.

Will Pursuing Premium Passengers Solve Budget Airlines’ Problems?

As the LCC model struggles, some budget airlines have begun exploring the idea of catering to premium passengers. This shift involves offering a more robust service package, including additional legroom, better in-flight amenities, and flexibility in ticketing—something traditionally associated with full-service airlines. But is this strategy a viable path forward, or will it merely dilute the distinctiveness of the LCC model?

Case Study: JetBlue Airways

One of the most high-profile examples of a budget airline attempting to capture premium passengers is JetBlue Airways. While JetBlue has long been a low-cost carrier, it has gradually transitioned towards offering more premium services. In 2021, JetBlue introduced its “Mint” premium service on select routes, which includes lie-flat seats, gourmet meals, and access to airport lounges.

The introduction of premium service allowed JetBlue to compete with full-service airlines on select routes, particularly transcontinental and international flights. However, despite the success of the Mint service, JetBlue has been careful not to abandon its core low-cost business model. It continues to offer more affordable fare options while gradually adding premium services as an additional revenue stream.

Case Study: Ryanair’s Transformation

Ryanair, traditionally known for its extreme cost-cutting measures and no-frills service, has also made moves towards appealing to a more premium customer base. In 2021, Ryanair launched a premium offering, Ryanair Plus, which includes benefits such as extra legroom, priority boarding, and flexible ticket options. However, Ryanair has been careful to maintain its low-cost core by keeping its basic fares highly competitive.

This dual approach—where LCC’s maintain their low-cost offerings while introducing premium services for a select group of customers—has been viewed as a potential solution to the struggles facing budget airlines. The question remains whether this hybrid approach will be sustainable, especially if passengers expect the same level of service across all routes and price points.

A Comparison with Full-Service Airlines
The traditional model of full-service airlines is based on offering a wide array of services, from lounge access and in-flight entertainment to flexible ticketing and loyalty programs. These airlines have a higher cost structure but also benefit from customer loyalty and premium pricing. Airlines such as American Airlines, British Airways, and Singapore Airlines continue to cater to the premium passenger, with higher ticket prices offset by high levels of service.

For passengers, the experience of flying on a full-service airline is markedly different from that of a budget carrier. Full-service airlines generally provide better customer service, more comfortable seating, higher quality in-flight entertainment, and perks such as airport lounge access for business-class passengers. However, these services come at a premium price. In contrast, budget carriers offer a more utilitarian flying experience but are considerably cheaper for those willing to forgo the luxuries of air travel.

The key question for the future of the LCC model is whether budget airlines can maintain their identity as low-cost carriers while introducing premium offerings that will satisfy a more discerning customer base without alienating their core market of budget-conscious travelers. As airlines seek to strike a balance between these two approaches, the outcome will ultimately depend on the ability to deliver a more flexible, high-quality experience without significantly raising prices.

The Future of the Budget Airline Model
As budget airlines continue to face rising operational costs and shifting passenger expectations, many are considering shifting their focus to attract more premium passengers. Whether this strategy will succeed or dilute the appeal of the traditional low-cost model remains to be seen. However, the growing demand for enhanced services and the increasing willingness of travelers to pay for comfort presents an opportunity for budget carriers to evolve.

The future of the LCC model may lie in finding the right balance between low-cost operations and premium offerings, catering to both price-sensitive and service-oriented travelers. For the time being, the success of this hybrid model will depend on how effectively airlines can leverage technology, streamline operations, and introduce high-quality experiences while maintaining their competitive edge in pricing.

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Business Events

The Global Business Leader Charity Golf Tournament – Jamaica November 2025

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The Global Business Leader Charity Golf Tournament is set to elevate the intersection of business and sport like never before. Golf has rapidly become a favorite pastime among executives, and this event marks the first of its kind in this unique format, debuting in Jamaica in November 2025, with plans to expand globally.

Bringing together top executives from around the world (with special focus on Africa, Asia, Europe and Caribbean), this prestigious tournament will see them compete across three world-class courses over five thrilling days, all vying for the coveted title of “Best Global Business Leader Golfer.” With global bragging rights on the line, this is more than just a game—it’s a chance for companies, employees, and fans to rally behind their business leaders in a high-stakes competition.

Get ready to witness business leadership meet competitive golf on a global stage in November 2025!

For More Information please email info@asterixtourism.com or contact

Roy Page for Player Registration, Accommodation,  charter flights and logistics – 876-781-7588

Peter Lindo for Competition execution and management – 876-8159700

Aldo Antonio Muir for Marketing, Promotions and Sponsorship -876-542-3719

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Jamaica and Brazil Forge Partnership to Promote Tourism Resilience – Bartlett

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Discussions on Jamaica-Brazil Airlift Agreement Well Advanced

The Jamaica based Global Tourism Resilience and Crisis Management Centre (GTRCMC) and Brazil’s Ministry of Tourism have signed a groundbreaking Memorandum of Understanding (MOU) to facilitate cooperation in boosting tourism resilience.

The areas of cooperation covered under the MOU include: Climate resilience in tourism; Entrepreneurial tourism resilience; Tourism security resilience; and Tourism pandemic resilience.

Minister of Tourism, Hon. Edmund Bartlett revealed that the partnership will also see the establishment of a GTRCMC satellite centre at the University of San Luis.

This partnership, formalised during a ceremony in São Luís, Brazil, earlier this week, seeks to equip stakeholders with the tools to navigate future challenges and build a more resilient tourism industry.

Minister Bartlett, who signed the MOU alongside his Brazilian counterpart, Hon. Celso Sabino and Governor of Maranhão, Carlos Brandão, emphasised the importance of this collaboration.

“Building resilience has become the foundation on which sustainability can be achieved. So, my colleague, Minister Sabino and I will build, together, an intellectual institution to develop resilience and make stakeholders capable of recognising difficulties and overcoming them quickly, with the best information, good ideas and innovation,” Minister Bartlett said.

It was noted that the establishment of the GTRCMC satellite centre at the University of San Luis will take place in September 2024, coinciding with the G20 Tourism Ministers’ meeting, at which Minister Bartlett is expected to present on tourism resilience and sustainability.

Additionally, Jamaica is poised to become the most connected English-speaking Caribbean destination to Brazil and by extension South America, following high-level discussions led by Minister Bartlett, and his Brazilian counterpart, Minister Sabino.

The discussions focused on securing full air connectivity between the two countries and strengthening tourism collaboration.

Minister Bartlett also noted that the Brazilian government has expressed its willingness to offer incentives to airlines operating this route, a significant step towards enhancing connectivity and facilitating travel between the two countries.

“This will undoubtedly deepen our social and cultural ties to South America, opening the door to new economic opportunities for all countries in the region. Our meetings with Brazilian stakeholders underscore our commitment to fostering sustainable growth and expanding Jamaica’s reach in Latin America,” Minister Bartlett added.

Minister Bartlett’s visit to Brazil also included meetings with public and private sector stakeholders, where discussions focused on further strengthening the tourism partnership.

Mr. Bartlett further explained that the collaboration is expected to significantly increase the number of Brazilian visitors to Jamaica, contributing to the country’s economic growth and development.

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Walkbout Global Adventures
“Explore The World, Live The Culture, Go Beyond The Destination”

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Artificial Intelligence

InterMetroONE Superapp – Revolutionizing Jamaica’s Transportation Landscape

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InterMetro Transit Jamaica, a distinguished member of the RedPlate Group, is proud to announce the upcoming launch of the InterMetroONE SuperApp—a ground breaking initiative set to redefine the transportation and service delivery experience in Jamaica.

At the core of our mission is a steadfast commitment to providing every Jamaican with access to a modern, tech-driven public transportation service that is safe, comfortable, cost-effective, efficient, and reliable. The InterMetro SuperApp embodies this commitment by bringing together all our current apps and features into one comprehensive gateway—InterMetro.

 

Unveiling the InterMetro SuperApp: A Gateway to Convenience

The InterMetro SuperApp serves as a one-stop destination for a myriad of transportation and service-related needs, consolidating various offerings under a single platform. From InterMetro Bus Services to RedPlate Taxi rides, airport transfers, and non food and grocery business and personal courier services—the SuperApp seamlessly integrates these services for enhanced accessibility and convenience.

Moreover, InterMetro SuperApp introduces RedPlate +, an exclusive membership program offering members the privileged InterMetro and RedPlate experience across all our rides and delivery services. Members can enjoy a host of benefits, including exclusive offers, discounts, and personalized service enhancements.

Expanding Horizons: Future Enhancements

As we continue to evolve, the InterMetro SuperApp will expand its offerings to encompass a broader spectrum of services aimed at further enriching the lives of Jamaicans. Future additions to the SuperApp will include bill payments, remittances, money transfer services, phone credit topping, and same-day loan services—empowering users with unparalleled convenience and accessibility.

Empowering Jamaicans with Technology

The launch of the InterMetro SuperApp underscores our unwavering commitment to leveraging technology to empower Jamaicans and enhance their everyday lives. By consolidating diverse services into a single, user-friendly platform, we aim to revolutionize the transportation and service delivery landscape, making essential services more accessible, efficient, and convenient for all.

Join us as we embark on this transformative journey, driven by our conviction that every Jamaican deserves access to a modern, tech-driven public transportation service that prioritizes safety, comfort, affordability, efficiency, and reliability. With the InterMetro SuperApp, the future of transportation and service delivery in Jamaica is within reach.

www.inter-metro.com

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