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Uber Has Given Its App A Broad Overhaul, Incorporating All Of Its Rides and Delivery Services In One App

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Customers hailing a ride or looking to have some food delivered via Uber are seeing a new look.

For the first time in more than six years, Uber has given its app a broad overhaul, incorporating all of its services—including Uber Eats, grocery delivery, and e-bike rental—and letting passengers track their ride. It’s the first in a series of improvements, the company says, that aim to make the service more personalized.

“The business has really changed from one key product to now, where we have over 20 products developed,” Jen You, Uber’s head of product for rides, told Fast Company. “We’re redefining what it means, as a verb, to Uber. It can mean getting a ride or getting dinner or getting flowers or pet food delivered. It means something different to everyone.”

The changes come just weeks after the company reported its “strongest quarter ever” and will largely benefit customers who use Apple products. For instance, updates on the proximity of drivers as well as notifications when they arrive are now incorporated into the iPhone 14 Pro’s Dynamic Island and will be reflected in the live activities feed, a feature first showcased last year at Apple’s Worldwide Developers Conference.

(Work is underway to offer similar functionality to Android users, but there’s no specific timeline on when it will be available, says You.)

The new app design has two categories—rides and delivery—which the user can toggle between at the top of the screen.

Riders will enter their destination at the top and be presented with several options, such as adding a destination, hiring a driver as a chauffeur, reserving a future ride, and finding a scooter or electric bike, if they’d prefer an alternate means of transportation.

The rides option also shows how many drivers are in the immediate area, which can give you an at-a-glance idea of how quickly you might be able to catch a ride.

Work on the update has been underway for over a year, says You. And Wednesday’s rollout will reach tens of millions of users in more than 1,200 cities worldwide. (Some users got a sneak preview of the app in the past few days, as Uber updated a limited number of accounts to test the rollout.)

“Part of our platform strategy is to make it really easy to discover and engage across a wide variety of products, but we also want to make sure it was personalized to you and to the products you use the most,” said You.

In other words, if you typically order an Uber Green or premium vehicle like the BMW 7-Series, Audi A6, or a Tesla Model X, the app will now remember that and offer those as the default option.

The app will also be situationally aware, says You. For instance, if you get a ride to the airport, it might suggest getting a rental car at your destination or advance scheduling your ride home when you return. It might also suggest preferred Uber Eats options at your destination.

Different users will have different experiences with the app, with different Uber services highlighted, depending on their past usage. But the redesign is also meant to future-proof the app, giving Uber the ability to prominently feature any new services it offers down the road.

“It makes the app flexible to showcase different products to different users, and also as we’re introducing new products over time,” says You.

By Chris Morris FastCompany
https://www.fastcompany.com/90853878/uber-unveils-new-redesigned-app-personalized

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Businessuite Markets

Mailpac Group Doubles Q1 Revenue to $716.4M, Driven by My Cart Express Integration

The Company delivered a strong performance for the first quarter of the financial year, with total revenues of $716.4 million, representing a 94% increase over the J$368.5 million reported for the corresponding period in 2024. This growth was primarily driven by the integration of My Cart Express in reporting.

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Khary Robinson Executive Chairman, Mailpac Group Limited has released the following Unaudited Financial Statements for the First Quarter Ended March 31, 2025

Throughout the quarter, Mailpac focused on improving service delivery, and increasing customer conversions.

Despite an increasingly competitive marketplace and external factors threatening efficiencies, our financial performance reflected the impact of our continued focus on long-term growth and sustainability, delivering superb results for the period.

Financial Performance: The Company delivered a strong performance for the first quarter of the financial year, with total revenues of $716.4 million, representing a 94% increase over the J$368.5 million reported for the corresponding period in 2024. This growth was primarily driven by the integration of My Cart Express in reporting. Gross profit for the quarter amounted to $388.7 million, compared to $197.9 million for the same period last year, reflecting improved margins and operational efficiencies. This improvement is attributed to increased operational efficiencies and negotiated cost reductions achieved through economies of scale. The Company recorded net profit of $69.7 million of Q1 2025, an increase from $50.1 million in Q1 2024, representing a 39% year-over-year increase. Strategic Developments and

Financial Position: During the quarter, Mailpac continued to make significant capital investment in technology infrastructure and logistics to support long-term scalability and development of service offerings, Additionally, we continue to benefit from the tax remission under the Jamaica Stock Exchange Junior Market rules, now at 50%, following the completion of the initial 5-year full remission period in December 2024.

As at March 31, 2025, Mailpac Group Limited reported total assets of $2.3 billion, up from $626.3 million as at March 31, 2024. The increase is largely attributed to the rise in intangible assets following the acquisition and increased right-of-use assets.

Shareholders’ equity grew to $806.2 million, compared to $537.9 million in the prior year. Outlook: The Company remains focused on growth through innovation, strategic partnerships, and enhanced customer experiences. With an increasingly digital consumer landscape and our expanding footprint, we are confident in delivering continued value to shareholders and stakeholders alike. The Board of Directors and management team would like to express our appreciation to our shareholders, customers, employees and partners for their continued support. We remain committed to delivering value for all out stakeholders and thank you for your unwavering trust in Mailpac.

For More Information CLICK HERE

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Logistics & Transportation

Unilever Caribbean’s Strategic Shift: Embracing Outsourced Logistics for Enhanced Efficiency

UCL’s strategic move reflects a broader trend among Caribbean manufacturers and distributors. Companies like Nestlé Jamaica have similarly outsourced their logistics operations to focus on core business areas. This regional shift is influenced by the desire to improve efficiency, reduce costs, and leverage the expertise of specialized logistics providers

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Unilever Caribbean Ltd (UCL) has recently approved a significant transformation in its distribution strategy by adopting a new route-to-market structure. This move involves outsourcing its distribution, warehousing, and logistics services to third-party partners, marking a pivotal shift aimed at enhancing operational efficiency and focusing on core business competencies.

Rationale Behind the Shift

The decision to outsource logistics functions is driven by multiple strategic considerations:

  • Cost Optimization: Outsourcing allows companies to reduce operational costs associated with maintaining in-house logistics infrastructure.

  • Focus on Core Competencies: By delegating logistics to specialized providers, companies like UCL can concentrate on areas such as customer acquisition, experience, and retention, which are critical for revenue growth.

  • Enhanced Flexibility and Scalability: Third-party logistics providers (3PLs) offer scalable solutions that can adapt to changing market demands, providing greater flexibility in operations.

These factors collectively contribute to a more agile and responsive supply chain, better equipped to meet the dynamic needs of the market.

Regional Trends in Logistics Outsourcing

UCL’s strategic move reflects a broader trend among Caribbean manufacturers and distributors. Companies like Nestlé Jamaica have similarly outsourced their logistics operations to focus on core business areas. This regional shift is influenced by the desire to improve efficiency, reduce costs, and leverage the expertise of specialized logistics providers

Jamaica’s strategic location and ongoing investments in logistics infrastructure further support this trend. The country’s Logistics Hub Initiative aims to position Jamaica as a global logistics hub, enhancing its appeal to companies seeking efficient distribution channels.

Global Perspective on Logistics Outsourcing

Globally, the logistics outsourcing market is experiencing significant growth. The market is projected to reach USD 2,153.7 billion by 2035, driven by factors such as globalization, e-commerce expansion, and the need for advanced supply chain solutions. Companies are increasingly turning to 3PLs to access cutting-edge technologies, improve service levels, and achieve cost efficiencies.

Outsourcing logistics functions allows businesses to benefit from the specialized capabilities of 3PLs, including real-time tracking, inventory management, and advanced analytics. This strategic approach enables companies to respond more effectively to market changes and customer expectations.

Conclusion

Unilever Caribbean’s adoption of an outsourced logistics model signifies a strategic alignment with both regional and global trends aimed at enhancing operational efficiency and focusing on core business functions. By leveraging the expertise of third-party logistics providers, UCL positions itself to better navigate the complexities of the modern supply chain landscape, ultimately aiming to deliver greater value to its customers and stakeholders.

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Businessuite News24

$420 Million Secured for Second CNG Plant at JUTC Spanish Town Depot

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An investment of $420 million is being made by Jamaica’s largest independent power supplier, InterEnergy Group, for the development of the second compressed natural gas (CNG) facility, at the Jamaica Urban Transit Company’s (JUTC’s) Spanish Town depot.

The disclosure was made by Minister of Science, Energy, Telecommunications and Transport (MSETT), Hon. Daryl Vaz, during a press briefing at the Ministry’s offices in Kingston, on Thursday (May 22).

“This facility will be able to fuel 202 CNG buses per day. Added to the [existing facility at the] Spanish Town depot, that is a total of 397 CNG buses per day,” the Minister outlined.

Mr. Vaz pointed out that the JUTC’s CNG fleet currently has 127 buses, while another 100 are set to arrive in the island within weeks.

“When the InterEnergy facility is completed, we will not only have the capacity to fuel the 227 CNG buses in the fleet but we will also have the capacity to fuel 75 per cent above the demand that will exist for the JUTC with the CNG,” the Transport Minister maintained.

He noted that the InterEnergy facility is expected to be completed between August and September of this year.

“The [new CNG] buses will get here by the middle to the end of June. That is down time. School is off, and we will be in a better position to start back-to-school, not only with the buses being fuelled in Portmore but the new facility in Spanish Town,” he outlined.

Meanwhile, the Minister indicated that the Government has received a proposal from Xcelerate Energy, which has indicated that it is prepared to fund and build out Phase 3 of the Portmore CNG fuel plant, taking the facility’s capacity up to 195 buses per day.

The Government’s investment in CNG buses is expected to further improve operational efficiencies at the JUTC, while leading to significant savings.

By: DONIQUE WESTON JIS

Photo: Donique Weston

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Businessuite News24 International

Uber Introduces Route Share: A New Chapter in Affordable, Shared Mobility

Early reactions to Route Share have been mixed. Some passengers appreciate the cost savings and the opportunity to contribute to environmental efforts. However, drivers have expressed concerns about the potential for increased complexity and reduced earnings associated with shared rides. Past experiences with similar services, like Uber Pool, have left some drivers wary of the challenges posed by coordinating multiple pickups and drop-offs.

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In a strategic move to enhance affordability and sustainability, Uber has unveiled “Route Share,” its latest shared ride option. Launched during the company’s annual “Go-Get” event in New York, Route Share is currently available on busy weekday routes in cities like New York, San Francisco, and Chicago, with plans to expand to additional markets.

Key Features of Route Share:
Fixed Routes: Route Share operates on specific, high-demand corridors during weekday morning and evening rush hours (6-10 a.m. and 4-8 p.m.).
Scheduled Pickups: Pickups occur every 20 minutes, making it predictable for commuters.
Shared Rides: Riders share a vehicle with up to two other passengers, reducing costs.
Affordable Pricing: Fares are designed to be up to 50% cheaper than UberX.
Convenient Booking: Riders can book a seat up to seven days in advance or as little as 10 minutes before departure.
Initial Availability: Route Share is initially available in several major US cities, including New York City, Chicago, San Francisco, Boston, Los Angeles, and Washington, D.C.

Understanding Route Share
Route Share is designed to provide Uber’s most budget-friendly ride option by allowing passengers traveling in similar directions to share a ride. This service aims to reduce costs for riders while promoting efficient vehicle usage and lowering emissions. Unlike its predecessor, Uber Pool, Route Share focuses on streamlining the shared ride experience by limiting the number of co-riders and optimizing routes to minimize detours.

Rationale Behind the Launch
The introduction of Route Share aligns with Uber’s broader strategy to cater to price-sensitive consumers amid economic uncertainties. By offering more affordable transportation options, Uber aims to maintain and grow its user base. Additionally, Route Share supports Uber’s commitment to sustainability by encouraging shared rides, which can lead to fewer vehicles on the road and reduced carbon emissions.

Initial Market Feedback
Early reactions to Route Share have been mixed. Some passengers appreciate the cost savings and the opportunity to contribute to environmental efforts. However, drivers have expressed concerns about the potential for increased complexity and reduced earnings associated with shared rides. Past experiences with similar services, like Uber Pool, have left some drivers wary of the challenges posed by coordinating multiple pickups and drop-offs.

Comparison with UberX Share and Competitor Services
Route Share is part of Uber’s suite of shared ride options, which includes UberX Share. While both services aim to offer affordable rides through carpooling, Route Share is specifically tailored for high-demand routes during peak weekday hours. In contrast, UberX Share is available more broadly and allows for dynamic matching of riders throughout the day.

Lyft, Uber’s primary competitor, has had a varied approach to shared rides. The company previously offered Lyft Line and later Lyft Shared, but these services have seen fluctuations in availability and popularity. Lyft has faced challenges in maintaining consistent shared ride offerings, partly due to driver dissatisfaction and operational complexities.

Looking Ahead
Uber’s launch of Route Share represents a renewed commitment to shared mobility solutions that balance affordability, efficiency, and sustainability. As the company gathers more data and feedback from both riders and drivers, adjustments to the service are likely to ensure it meets the needs of all stakeholders. The success of Route Share will depend on Uber’s ability to address the logistical challenges of shared rides while delivering a positive experience for users.

For riders seeking cost-effective transportation options and willing to share their journey with others, Route Share offers a promising alternative. As urban areas continue to grapple with traffic congestion and environmental concerns, services like Route Share could play a pivotal role in shaping the future of urban mobility.

 

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Businessuite Markets

Knutsford Express Charts Strategic Course Amid Profit Decline and Operational Investments​

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Knutsford Express Services Limited (KEX) has released its unaudited financial statements for the third quarter ended February 28, 2025, revealing a nuanced financial landscape. While the company experienced a modest revenue uptick, net profits have seen a significant decline, prompting strategic shifts in operations and investments.​

Financial Performance Overview

For the third quarter, KEX reported revenues of J$593 million, marking a 4.8% increase from J$566 million in the same period last year. Over the nine-month period, revenues rose by 7.3%, reaching J$1.643 billion compared to J$1.531 billion previously.

Despite these gains, net profit for the quarter plummeted by 54.9% to J$49 million, down from J$111 million in 2024. The nine-month net profit also declined by 36.8%, settling at J$170 million from J$269 million in the comparative period.​

The company attributes the profit downturn to lingering effects of subdued passenger arrival numbers in Jamaica. Additionally, increased administrative expenses, particularly in staff costs, have impacted profitability. In the first quarter of 2025, administrative expenses rose to J$520 million, affecting net profits despite a revenue increase to J$592 million.

Strategic Investments and Operational Enhancements

In response to these challenges, KEX is investing heavily in fleet expansion and digital transformation. The company plans to inject J$500 million over the next three years to upgrade its bus fleet and implement advanced digital systems . This includes the introduction of airport-style departure gateways and digital ticket-checking kiosks, aimed at enhancing operational efficiency and customer experience.​

The Drax Hall depot in St. Ann has become a focal point for these innovations, serving as a prototype for the new passenger processing model. CEO Oliver Townsend emphasized the importance of these investments, stating, “We’re redoubling our investments and efforts on the core business and on initiatives that will improve our customer’s satisfaction”

Service Portfolio Adjustments

KEX is also refining its service offerings to align with market demands. The company announced the discontinuation of its international shipping and e-commerce service effective October 7, 2024, due to a 10% decline in revenue from overseas courier services . This strategic move allows KEX to focus on its core transportation and local courier services, which continue to be significant revenue streams.

Outlook

Despite current profitability challenges, KEX maintains a strong asset base, which grew by over 10.7% in the third quarter, reaching J$2.113 billion from J$1.926 billion the previous year. The company’s commitment to enhancing operational efficiency and customer satisfaction positions it for potential recovery and growth as market conditions improve.​

Conclusion

Knutsford Express is navigating a complex financial environment with strategic investments in infrastructure and technology. By focusing on core services and operational excellence, the company aims to bolster its market position and return to robust profitability in the coming periods.

For More Information CLICK HERE

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