President and CEO of Scotia Group, Jacqueline Sharp says for 2016, the company will place its focus on improving its operational efficiency and managing the talents of its employees.
Speaking during Wednesday’s session of the JSE’s 11th Regional Investor’s Conference, Sharp said last year the company focused on “growing our core businesses by delivering the right financial solutions to our customers, while seeking opportunities to continually optimize our operations”.
This focus allowed the company to realize many of its goals including achieving a net income of $10.13 billion and total revenues of $36.5 billion
Sharp says the company results reflect a disciplined approach to strategy execution; and the benefits of a diversified business model.
She says going forward, the company will focus on growing revenue, focusing on customers, improving operational efficiency and developing the talents of employees.
Sharp says rising operational costs and increased compliance requirements are pushing the need for Scotiabank to become better organized.
She says the company will review its processes, operating structure and network to deliver services more efficiently.
The CEO says in relation to talent management, the company intends to “provide for continuous training and upgrading of skills to ensure we have the most qualified and professional team serving our customers and building the bench strength for the future”.