Plans seem to be in place for the continued expansion of the National Commercial Bank, NCB in the region.
The company currently has establishments in Trinidad and Tobago, Barbados, the Dominican Republic and the Cayman Islands.
This follows last month’s move by NCB to purchase a 29.99 per cent stake in Guardian Holdings Limited (GHL).
According to Hylton, the company remains opportunistic regarding new markets. He says the current financial year will see NCB continue its transformation into the Financial Institution of the Future. He says it will also see NCB’s transformation in what he describes as an indisputable provider of choice across the English and Spanish speaking Caribbean.
The MD says the company, which reported a net profit of $12.3 billion dollars for the financial year ended September 30, 2015, says going forward; focus will be on building the customer experience leading to a competitive advantage and differentiated position.
Hylton says efforts will also be made to strengthen customer relationships through innovative product offerings and service excellence; the effective distribution network through payments expansion and Bank-on-the-Go initiatives; focus on improving efficiency and lowering costs through core operations and technology integration; continuing to look on streamlining operations to simplify the process for customers as well as; investment in people and technology to drive growth in the future. BM