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How Much Should You Charge Clients?

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This note was partially inspired by a book I am currently reading, An Insider’s Guide To Building A Successful Consulting Practice by Bruce L. Katcher, Ph.D and partially by comments on my most recent status about charging clients what you can.

In chapter 2, the book focuses on what to charge, the common excuses made and why the excuses are wrong. I share them freely here with the hope that it gets you thinking as well as inspires you.

It is better to have a low-paying client than no client at all
If you want your business to work, you have to be able to charge clients enough money to make it worth your while.

A low fee will help you win business over clients who charge more
Being the low bidder is a prescription for disaster. You have got to believe that you are going to help your clients and that your work is worth the money you charge. You are not in a commodity business.

Since you are just stating out, you can’t charge that much
How long you have been consulting should have little impact on how much you charge. What is more important is how well you solve the problems of your clients.

If you start off with a low fee and do good work, you will be able to raise your rates
This is a common misconception. Imagine you start by charging $20,000 for a project. Next year the client asks you to do the same project again and you want to double your fee, not happening. Why? You initially told them what it was worth based on what you charged the first time.

The last one goes to the heart of saying “only charge enough to pay bills and staff” because of a recession.

Each person has their own strategy for their business but I certainly will never again provide a low-ball quote just to “get in the door”. I believe it is far smarter to simply state the real price and offer a 10-20% first-time customer discount or state your price and be prepared to focus on only the clients serious enough to pay

One secret I came across in all these years:

You still have to deal with the same amount of stress and b.s. no matter how little the client pays you

That alone is reason enough NOT to under-charge for your services because it only makes it worse when your realize the headaches you are giving yourself for a pittance.

You thoughts? David Mullings

Dmitri Dawkins

Dmitri Dawkins

When I first started consulting, I catered primarily to mom and pop stores to bring them up to date with equipment and services; Charging very little for my services helped me get clients, but I ended up working long hours for very little pay. It took me over a year to realise that I could increase prices and also how much value people gained from my services. I have also lost bids for work due to low-balling prices, where my costs seem to be too good to be true.Know your client needs, know your value, know your competition.

Now every proposal I make starts off with showing the client how much they will make/save from my services provided.

Kevin Sproul

Kevin Sproul

Here is another reason I discovered when I ran my own consulting business.Charging more increased the perceived value of your service. People instinctively assume that higher price = better quality and only consider cheaper offers when the expensive one is outside their budget, or they know enough about the product/service to asses quality independently of price.

David Mullings

David Mullings

On point Dimitri.Apple does not compete on price and no company really should. A race to the bottom only hurts the company’s bottom-line.

Kevin Sproul

Kevin Sproul

BTW: There is one situation where it makes sense to charge less than your competitors and it is NOT a young consulting firm.If you come up with a revolutionary new process or technology that lowers the cost enough to make what you do virtually a new business and you can reasonably expect that the lower price will enable you to corner the existing market or create a whole new market. A good example of this FedEx.

Ingrid Riley

Ingrid Riley

Amen, Amen, Amen. I don’t do cheap. I know and communicate my value and results. I do NOT compete on prices…I compete on ideas, execution and results and this is regardless of where I live or where my client is.
Nicholas Mayne

Nicholas Mayne

Well consulting has seriously been on my mind. As a web developer, I find that the real benefit to clients is when I guide them in terms of development and best practices, which companies and tools I recommend to use in their project etc and NOT doing the work myself.Web development is a very messy business especially in terms of execution and the time and costs incurred by the programmer when the client wants to change requirements midstream (as I’m sure you know). Also the client-to-staff ratio is very low, due to the time-consuming nature of communication between both parties. As a result ,the business doesn’t scale very well and therefore it is hard to grow. No wonder there are no real nationwide web development companies. Just small boutiques everywhere.

Anyway, I agree with everything in your note. Also, on a psychological level, it is good for you as the consultant to be paid what you rightfully deserve. Gets you more motivated etc.

In a very strange sort of way, I find that the same concept relates to everyday life. I can never understand why people would go out of their way to get a bootleg movie just to save a couple dollars. First, you are not getting the quality you deserve in terms of the video, sound and overall experience. It is the epitome of cheapness and self disrespect. If you are going to do something, do it right.

Now if you are in school on a budget that is a different story.

It also applies to buying cheap shoes or a cheap suit. But I might be crazy and going off on a HUGE tangent. Goodbye!!!

Dmitri Dawkins

Dmitri Dawkins

@kevin cornering the market by flooding it may work in some instances, but also remember clients don’t truly value your services until you have competition. People always ask, why isn’t someone else doing this as well?
Kevin Sproul

Kevin Sproul

Dmitri. Which is why I was careful to note that this will not help a young consultancy. If you are already well established and respected, you may be able to pull a fast one by dropping prices but that is very risky.Where it really makes sense is in cases like fedEx where they figured out how to do overnight shipping for a fraction of the cost everyone else was charging and still make a profit. They weren’t just cheap, they had a cost structure, existing couriers couldn’t even understand.

Ingrid Riley

Ingrid Riley

@Nicholas, yeh website development is very messy here….I came out of the website development business…why1. Websites are now a commodity for the most part unless you are doing something super special and even then the prices have fallen off a cliff.

2. Too many prima donna programmers on dis rock who couldn’t recognise a deadline if it was placed on a girls tit. And that’s if they don’t run off with your money or give you half assed work. The few who are really good are overbooked n seldom on time. PLus Indian developers are very assembly line in thinking and doing.

3. It’s boring as hell! And I don’t feel as if I am changing the world at all so why bother.

4. It’s simply not scaleable into a business with continuous revenue like say web and mobile apps

Kevin V. Michael

Kevin V. Michael

Price is a discriminator in any business, consulting or otherwise. I think the real question you have to ask is how much your target client is willing to pay. You then need to have the guts to stick with the acceptable price for your target market and resist the urge to low ball.

If you don’t have the guts to do it when you start out, I think that raising your prices over time is not a bad idea either. It provides your foundation so you can indeed pay your bills by charging slightly less at the onset, but raising your prices over time will separate your A clients from your B or C clients, leaving you with the ones who pay the most and truly value your work. Just my two cents from my own experiences so far.

Walter J Davis

Walter J Davis

I think that this is absolutely brilliant…thanks to the provider, it certainly brought certain things to the fore!!!!
Marc Gayle
Marc Gayle

Consulting in general tends to be highly stressful by it’s very nature. Sometimes, consulting in the short-term is necessary for cash flow reasons, but you will likely be better served investing the time developing a product or some monetizable asset (or IP).
Dmitri Dawkins

Dmitri Dawkins

well, different strokes for different folks. I enjoy constantly changing environments and solutions. I get bored when I do the same thing over and over, it needs to be constantly developing.
WHAT DO YOU  THINK?????????

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