How Brands Should Think About Facebook: a Loyalty Program

“Facebook is really the anti-Groupon,” said Mr. Kistner, because it’s more about preaching to the converted than getting new converts. Ironically, Groupon is also the exception to the Facebook as loyalty program rather than customer-acquisition tool, he said, since it’s been Groupon’s single biggest source of new members.

Published

14 years ago

September 1, 2011

BusinesSuiteOnline

A few years and several billion dollars of ad spending into the era of Facebook marketing, it’s getting clearer what it’s all about for big, established brands — a loyalty program rather than a customer-acquisition tool.

Research by DDB Worldwide and Opinionway Research finds 84% of a typical brand’s Facebook fans are existing customers. That makes marketing to the fan base much more like a customer relationship management program than a customer-acquisition tool for most brands, said Justin Kistner, social-media products director of web analytics firm Webtrends.

The problem, he said, is that many marketers still don’t see Facebook this way. Speaking in a recent Web Analytics Wednesday talk in Cincinnati and a follow-up interview, he said many brands with the biggest followings, such as Coke with nearly 34 million fans, are in high-frequency, low-ticket categories where CRM has never held center stage. And, in part because Facebook ads — thanks to their placement and lack of graphic frill — look like search ads, marketers and agencies often think of them like search ads, Mr. Kistner said.

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John Mahfood “I Listed on the JSE to Raise Capital for My Business”

Published

8 years ago

November 24, 2016

Managing Editor

JSE Online Trading Platform

Published

8 years ago

November 24, 2016

Managing Editor

Grace Stockholders To Vote On 3-for-1 Stock Split Today

Published

9 years ago

July 11, 2016

BusinesSuiteOnline

Shareholders of GraceKennedy Limited will this morning meet to consider and, if thought fit, approve a recommendation for a three-for-one stock split.

If approved, shareholders will receive three stocks for each one that is currently held.

According to group CEO Don Wehby, the stock units with a market price of J$115.00 per stock unit prior to the split will now increase threefold with an initial price of J$38.33 per stock unit

He says the stock split would allow GK’s stock to be made available to more investors while further enhancing the market for the shares.

Ahead of this morning’s Extraordinary General Meeting, GK last week issued 59,360 additional GK shares.

UK Loses S&P Triple A Rating

Published

9 years ago

June 27, 2016

BusinesSuiteOnline

The UK has lost its top AAA credit rating from ratings agency S&P following the country’s vote to leave the EU.

S&P says the referendum result could lead to “a deterioration of the UK’s economic performance, including its large financial services sector”.

Earlier the pound plunged to a 31-year low against the dollar, and UK markets closed lower for a second day. On Friday,

Moody’s cut the UK’s credit rating outlook to negative.

Caribbean Hotels Named In Jetsetters’ 2016 Best Of The Best

Published

9 years ago

June 27, 2016

BusinesSuiteOnline

Three Caribbean hotels have been named in US-based travel and lifestyle magazine Jetsetter’s 2016 Best of the Best awards.

The list which was published recently, highlighted the world’s 20 best hotels in categories ranging from Best Over-The-Top Luxury to Best Safari Lodge.

Included in the list were Antigua and Barbuda’s Barbuda Belle Luxury Beach Hotel, Anguilla’s Zemi Beach House Resort & Spa, and St Lucia’s BodyHoliday.