The 2012 Caribbean SME Business Technology Conference

“Game Changers Impacting and Igniting SME Businesses and Brands”

April 25^th 2012

Knutsford Court Hotel, New Kingston Jamaica

 www.caribiztech.com

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                      2012 OFFICIAL PROGRAMME

Morning Session

8:45am-9:00am

Welcome and Opening Remarks

Aldo Antonio, Chief Marketing and Creative Officer – CMCO

AMK Communications Limited

9:00am – 9:20am

Opening Presentation

Rosalea Hamilton, Ph.D.

Vice President, Development & Community Service, UTech

Scotiabank Chair, Entrepreneurship & Development

President, The MSME Alliance

9:30am – 10:15am

Microsoft Bizspark: Helping Startups Succeed With All The Right Resources

Microsoft BizSpark is a global program that helps software startups succeed by giving them access to Microsoft software development tools, connecting them with key industry players, including investors, and providing marketing visibility to help entrepreneurs starting a business.

Marcelle Smart

Country Manager

Microsoft Jamaica Inc

10:30am – 11:15am

Workforce Management And Security Using Mobile Devices.

Dane Spencer

CEO/ Managing Director, SMS – Smart Mobile Solutions

Director – West Indies Radiology Outsourcing Limited (WIROL)

Email Hosting

Mrs. Angella Nelson

Product Development Manager for Business Solutions

LIME Jamaica

11:20am – 12:05 am

Panel Discussion: Panorama 2.0

Managing Efficiency in the 21st Century.

Productivity for profitability: Challenges for SMEs

Trends in Customer Relationship Management software

The SBAJ MERIT Project: Management through Enterprise Resource Information Technology

Moderator

Maxine Harris

Small Business Association Jamaica – Manager IT Project

Some Key Productivity Issues for SMEs: Building Management Systems   

Alrick Campbell, Research Specialist at the Jamaica Productivity Centre

The Sagicor Experience: Improving Productivity and the Bottom line with CRM.

Kristine Bolt, VP, Productivity and Customer Experience, SAGICOR

The SBAJ/IDB Project – The Value of the MERIT IT system

Mr. Dalma James

Immediate Past-President of the Small Business Association of Jamaica. 

Managing partner of Dalma P. James and Associates (Chartered Accountants).  

12:05pm – 12:45pm LUNCH BREAK

12:45 – 1:00 pm

Session Chairman

Welcome and Remarks

Aldo Antonio, Chief Marketing and Creative Officer – CMCO

AMK Communications Limited

1:00 – 1:40pm

The development of SMEs within the context of regional integration

This presentation seeks to outline a model for the development of SMEs within the context of regional integration.  To this end it highlights the efforts of the private and public sectors towards growing this sector.  The presentation will also highlight the new Masters of Small and Medium Enterprise Management of the Lok Jack GSB’s aim in enhancing the human capital potential to successfully manage and develop SMEs.

Balraj Kistow

Lecturer

Arthur Lok Jack Graduate School of Business

Trinidad and Tobago

1:45 – 2:30pm

How Much Do You Really Know About Internet and Mobile Banking?

“Online banking small business accounts aren’t the wave of the future – they’re how many small and mid-sized businesses already handle their banking. If you’ve been resisting the change from traditional banking to online banking for small business needs, it may be time to take the plunge. Today’s banks have a plethora of small business Internet banking solutions designed to meet your needs.”

Karis Flowers

Director, Research and Financial Services

Jamaica Bankers Association/PSOJ

2:30-3:10pm

How Can Cloud Computing lower your costs and improve profitability?

“For the first time, the CIO’s vision of the future is almost identical to that of the CEO, says IBM in its latest CIO study. The tech giant says 60% of worldwide organizations are ready to embrace cloud computing over the next five years as a means to grow their businesses and achieve competitive advantage.”

Dr. Maurice McNaughton, PhD

Director, Center of Excellence, Mona School of Business, UWI

3:10 – 3:30 Afternoon break

3:30 – 4:10pm

Is your Business Ready for Augmented Reality?

Imagine pointing your smart phone’s camera down the road and in return being presented with information or data relative to nearby interest points such as shops and attractions. How about entering a department store and having instant access to a guide to all the individual contents and a personal, virtual concierge that directs you to their location. Lastly, how about bringing a brochure or other marketing document to life and putting your product in the hands of your potential client thanks to a 3D AR experience. All this and far more is possible with augmented reality technology.

Robert Farr

Managing Director – SIEAE