Newly appointed President and CEO of First Global Bank (FGB), Mariame McIntosh Robinson has indicated that her focus will be on making First Global, the bank of choice for Jamaicans.

In a letter to the bank’s customers, Robinson said to this objective, the bank will implement a three pronged strategy focused on the ease of doing business, improved product and service delivery and increased responsiveness to customer concerns.

Robinson says in terms of easing business, FGB is expanding its network reach to make it easier to do business. “We started 2016 with the opening of a branch in Ocho Rios. The reception has been overwhelmingly positive and we look forward to becoming even more entrenched in the community”.

Similar to the newly reopened Manor Park branch, Ocho Rios is a prototype FGB branch outfitted with Video Teller Machines allowing customers to bank at times most convenient to them.

The CEO says in an effort to improve product and service delivery, FGB has launched a mobile banking app which allows customers the convenience of banking on the go.

“We have listened to you and will be launching more products and services during the year, aimed at making life more convenient for you,” Robinson said.

She says one specific product to look towards is the upcoming FGB Champs Portal.
Robinson says the portal is an online one stop shop for all information related to the 2016 ISSA/GraceKennedy Boys and Girls Champs such as event schedule, race results, delayed video replays, points standing, athlete trivia and giveaways.

Meanwhile, she says the company’s immediate focus is to deliver even faster turnaround times on loan decisions.

Robinson’s appointment was announced in January following the resignation of Courtney Campbell as CEO of FGB and Grace Kennedy Financial Group.

Campbell had resigned as top brass of both companies for the position as President and CEO of Victoria Mutual Building Society (VMBS).