Connect with us

Businessuite News24

The Impact of Commercial Bank Rate Policies on Jamaica’s Economic Growth and Investment Landscape

However, a key obstacle to the effectiveness of these policies has been the slow transmission of BOJ rate cuts into the lending rates of commercial banks. The pace at which commercial banks lower their interest rates after the BOJ makes its adjustments has been a source of tension, particularly as high borrowing costs have stifled investment and economic activity in critical sectors such as construction, real estate, the stock market, and broader financial services.

Published

on

Introduction: The Tension Between the Central Bank and Commercial Banks
Jamaica’s economic recovery in recent years has been closely tied to the monetary policies of the Bank of Jamaica (BOJ), which has used interest rate adjustments as a tool to control inflation, stabilize the currency, and foster economic growth.

However, a key obstacle to the effectiveness of these policies has been the slow transmission of BOJ rate cuts into the lending rates of commercial banks. The pace at which commercial banks lower their interest rates after the BOJ makes its adjustments has been a source of tension, particularly as high borrowing costs have stifled investment and economic activity in critical sectors such as construction, real estate, the stock market, and broader financial services.

The Rate Transmission Challenge
For years, the BOJ has maintained an aggressive stance on controlling inflation, setting the policy rate at elevated levels to curb inflationary pressures and stabilize the exchange rate. The central bank’s decision to raise rates has, however, faced resistance when passed through to consumers. While the BOJ adjusts its policy rate, which is expected to affect market rates and borrowing costs, commercial banks in Jamaica have been slower to adjust their own lending rates. The delayed response from commercial banks in reducing interest rates after the BOJ signals a rate cut has created a disconnect in the economy, frustrating the central bank’s efforts to stimulate investment.

“We are absolutely determined that we have to have a much more efficient transmission system,” Bank Of Jamaica Governor Richard Byles

“Commercial banks have been slow to lower lending rates in response to BOJ adjustments, even as the central bank signals its intention to stimulate growth,” says an economist from the Caribbean Development Bank. “This delay results in a less responsive monetary policy, which weakens the transmission mechanism and hampers economic growth.”

This slow pass-through effect has been especially problematic for businesses and consumers relying on credit to drive spending and investment. High lending rates have made borrowing expensive, discouraging business expansion and large-scale investments, especially in sectors like construction and real estate.

“The group’s financial performance continues to reflect the impact of the ongoing high-interest rate environment in Jamaica, which exerts downward pressure on property values, resulting in lower property income relative to prior year.” Norman Reid Chairman FirstRock Real Estate Investments Limited

The Impact on Key Sectors: Real Estate, Construction, and the Stock Market

1. Real Estate and Construction:

The construction and real estate sectors are particularly sensitive to interest rate movements because of their reliance on financing for property development and home purchases. High interest rates have increased the cost of capital for developers, making it more expensive to finance new projects and slowing down the pace of construction. In addition, potential homebuyers have been discouraged by high mortgage rates, further dampening demand in the housing market.

Jamaican developers and real estate professionals have expressed frustration with the lack of affordability. “With borrowing costs so high, it has become increasingly difficult for developers to undertake large projects or offer affordable housing to the average Jamaican,” said a prominent Jamaican real estate developer in an interview with the Jamaica Observer. “This is not just about the cost of money, it’s also about the ripple effect of slower growth in the construction industry, which impacts employment and related sectors.”

“Owing to higher policy interest rates by the Bank of Jamaica, which moved from a historic low of half a per cent (0.50) since October 2021 to the current 6.5 per cent, FirstRock Real Estate Investments Limited has been realising lower property income as pressure continues to weigh down property values resulting in a softening of the market.”

2. The Stock Market:

In the financial markets, particularly the stock market, high interest rates have made government securities more attractive relative to equities. As a result, the Jamaican stock market has seen a period of subdued investor activity. When interest rates are elevated, investors tend to favor the guaranteed returns of bonds and treasury bills, which are perceived as lower risk compared to stocks.

The Jamaican stock market has experienced a sharp decline in activity, with reduced liquidity and a diminished appetite for riskier investments. Analysts suggest that the high cost of capital has discouraged companies from seeking capital through equity financing, opting instead for less-expensive debt or leaving expansion plans on hold. “The slow transmission of lower rates from the BOJ to consumers means that the real economy and the stock market suffer as investment slows,” says an analyst at JMMB Group.

3. The Financial Sector:

The financial sector has been one of the primary sectors impacted by the BOJ’s rate hikes. Banks’ profitability is closely tied to the interest rate spread—the difference between what they pay for funds and what they charge on loans. As commercial banks face high borrowing costs, their interest rate margins tend to widen, increasing profits in the short term. However, in the long term, the suppressed demand for loans due to high rates can limit business growth opportunities and create a drag on the overall financial ecosystem.

“The banking sector is seeing increased profitability on loan spreads, but that comes at the cost of reduced lending, which is unsustainable in the long term,” says a financial analyst with Scotiabank Jamaica. “Banks need to balance profitability with growth, and high interest rates are squeezing that balance.”

The Likely Effects of Falling Interest Rates on Key Sectors

1. A Revival in Real Estate and Construction:

As the BOJ begins to reduce interest rates in response to easing inflationary pressures, the real estate and construction sectors stand to benefit significantly. Lower rates would reduce the cost of financing for both developers and homebuyers, unlocking pent-up demand in the housing market and spurring new construction projects.

Industry stakeholders are optimistic about the potential revival of the construction and real estate sectors. “The drop in interest rates will likely create a favorable environment for developers and potential homeowners. Projects that were previously on hold due to financing costs can now move forward,” says a director at the Jamaica Chamber of Commerce. With a focus on sustainable and affordable housing, developers expect to see increased interest in residential projects as mortgage rates become more manageable.

2. A Boost for the Stock Market:

In the stock market, lower interest rates tend to make equities more attractive compared to fixed-income securities like government bonds. As borrowing costs decrease and disposable income rises, consumer spending increases, driving demand for goods and services. Companies that are able to capitalize on this surge in demand are likely to see stronger earnings, which can attract investors back into the stock market.

In addition, lower rates would reduce the cost of capital for companies looking to expand, potentially leading to increased IPOs and capital raises on the stock exchange. A recovery in investor confidence could stimulate trading volumes and liquidity on the Jamaica Stock Exchange (JSE), enhancing its attractiveness to both local and international investors.

3. A More Dynamic Financial Sector:

The financial sector stands to benefit from a more balanced interest rate environment. Lower rates would stimulate demand for loans and credit products, providing a boost to lending volumes and enabling banks to diversify their portfolios. Banks would also be able to offer more competitive loan products, which would benefit consumers and businesses alike.

In particular, the reduced cost of capital could lead to increased investment in long-term projects, with businesses likely to take on more debt to fund expansion plans. This shift would help create a more dynamic financial sector, capable of sustaining growth in both the short and long term.

Conclusion: A Delicate Balance

The slow pass-through of BOJ rate changes to commercial banks’ lending rates has created challenges for Jamaica’s economic recovery, especially in key sectors like construction, real estate, and the stock market. However, as interest rates begin to fall, the prospects for these sectors are set to improve. Lower rates will encourage investment, promote lending, and make capital more accessible, providing a much-needed stimulus to the Jamaican economy.

As Jamaica navigates the transition to lower interest rates, the effectiveness of the central bank’s policies will depend on how quickly commercial banks respond to rate changes. A more synchronized approach between the BOJ and commercial banks could unlock significant growth potential, driving Jamaica towards a more dynamic and resilient economy.

Businessuite News24

Transforming Vision Statements: Choosing the Right Vision for the Right Time

It’s not that you lack vision yourself—after all, your success is built on envisioning possibilities and pursuing them. But translating that personal energy into an organizational vision that resonates with others is a different challenge altogether. Should you simply rewrite the vision statement, or is there a better way to achieve meaningful impact?

Published

on

As a leader, you recognize the importance of inspiring your team with a compelling vision. Yet, you may find that your company’s vision statement, despite its lofty aspirations, fails to inspire meaningful change. How can you craft and communicate a future that genuinely motivates your team to take action?

The Challenge of an Inherited Vision Statement

Imagine you’re a newly promoted CEO. Among the many responsibilities you’ve inherited is a vision statement. While it might look passable on paper, it has yet to inspire you, let alone your team, to embrace new behaviors or think differently.

It’s not that you lack vision yourself—after all, your success is built on envisioning possibilities and pursuing them. But translating that personal energy into an organizational vision that resonates with others is a different challenge altogether. Should you simply rewrite the vision statement, or is there a better way to achieve meaningful impact?

Here’s a fresh approach to this age-old leadership dilemma.

Understanding How Vision Truly Works

A powerful vision fundamentally transforms how we experience the present. Think about the difference between a Friday afternoon in the office and a Sunday afternoon. The former often feels better—not because of the immediate circumstances but because of our anticipation of the weekend. This sense of future anticipation changes how we perceive the present moment.

That’s the kind of shift you want to inspire in your stakeholders. You want them to feel energized by the future you’re describing, just as you are. The hallmark of success is when individuals take initiative, make sacrifices, and go beyond their job descriptions—not because they’re told to, but because they’re inspired to.

But here’s the hard truth: a traditional vision statement alone cannot deliver this kind of transformative impact.

Rethinking Vision: Introducing the Three Levels

Most organizations begin with what can be termed a “Level 1 Vision”: a concise, polished statement, often a few sentences or paragraphs, that attempts to summarize the future. However, these statements are frequently vague, generic, and uninspiring. They might sound nice but leave people either indifferent or skeptical. Some may even feel the statement describes what the organization has already achieved, rendering it irrelevant.

A better approach is to think of the Level 1 Vision as just the “headline” of a more detailed vision framework. Here’s how to expand it.

Building a Level 2 Vision

To create a meaningful vision at this level, gather your leadership team for an offsite retreat and focus on a specific long-term horizon—typically 15 to 30 years in the future. Work together to describe a vivid picture of what success looks like at that time. This Level 2 Vision goes beyond a brief statement; it provides several pages of detail, potentially including visuals, videos, or other media to bring the future to life.

The key here is collaboration. By involving your leadership team, you not only create a shared sense of ownership but also tap into a wider pool of creativity and ambition. A well-crafted Level 2 Vision should reflect the aspirations of your entire C-suite, energizing everyone involved.

However, many organizations stop at this stage. While the Level 2 Vision is more compelling than a simple statement, it often becomes an overwhelming list of aspirations. Without prioritization (and reduction), it risks becoming unrealistic, leading to cynicism rather than inspiration. Some employees may even dismiss it as “the CEO’s wish list.”

To avoid this pitfall, you must take the next step.

Evolving to a Level 3 Vision

The “Level 3 Vision” transforms lofty aspirations into a credible, actionable plan. This involves narrowing down the vision to a focused set of achievable targets supported by a strategic roadmap.

This process requires tough conversations. Your leadership team will need to negotiate priorities, confront trade-offs, and align on a clear path forward. Engaging a skilled facilitator can help ensure these discussions are productive and lead to consensus.

The outcome is a vision that stands apart from your competitors. A Level 3 Vision includes:

– Specific, measurable results: Clearly defined goals with tangible metrics.

– Milestones: Key achievements along the journey to the ultimate vision.

– A strategic pathway: A roadmap showing how to get from the present to the desired future.

– Team alignment: Full buy-in from your leadership team, ensuring commitment to execution.

With this, your vision evolves from an abstract dream into a realistic plan that inspires action.

Communicating Across the Three Levels

Once your Level 3 Vision is established, it’s crucial to communicate it effectively. Each level of vision—Level 1, Level 2, and Level 3—has a role to play depending on your audience and context.

For example, a Level 1 Vision offers a concise, memorable summary. Think of Vision 2030 Jamaica’s tagline: “…the place of choice to live, work, raise families and do business.” It’s short, evocative, and easy to recall.

A Level 2 Vision, on the other hand, provides more depth. Vision 2030 Jamaica expands on its tagline with four National Goals and 15 Outcomes, offering stakeholders a richer understanding of the country’s aspirations.

Finally, a Level 3 Vision delivers the detailed roadmap necessary to ensure credibility and guide execution.

By mastering these three levels, you can tailor your communication to inspire stakeholders while maintaining clarity and focus. Avoid the mistake of using the wrong level for the audience or situation, which can lead to confusion or disengagement.

Conclusion

Transforming vision statements into actionable, inspiring frameworks requires more than polished language. By embracing a three-level approach, you can align your team, inspire stakeholders, and chart a credible path to the future. Choose the right level of vision for the right moment, and you’ll not only communicate your aspirations—you’ll make them a reality.

Intrigued? Interested in more? Visit the JumpLeap Long-Term Strategy Podcast and Newsletter.

Francis Wade
Jump Long-Term Newsletter and Podcast
http://blog.fwconsulting.com, http://fwconsulting.com

Continue Reading

Businessuite News24

Who is A. Norman Sabga, Chairman of the ANSA McAL Group of Companies?

Published

on

A. Norman Sabga, the Chairman and Chief Executive Officer of the ANSA McAL Group of Companies, leads one of the Caribbean’s most influential conglomerates. Based in Trinidad and Tobago, ANSA McAL operates across diverse sectors, including manufacturing, financial services, distribution, media, and construction. Sabga succeeded his father, Dr. Anthony N. Sabga, the group’s founder and Chairman Emeritus, continuing the family legacy of entrepreneurship and business leadership.

Career and Leadership
Norman Sabga has been instrumental in the transformation and growth of the ANSA McAL Group, particularly by adopting innovative strategies to expand the company’s footprint in the region. Under his stewardship, the group has consistently delivered robust financial results, such as reporting a profit of $258.8 million after tax for the first half of 2024, reflecting a strategic focus on operational efficiency and sustainability. Sabga has emphasized long-term growth goals, including the group’s “2X objective” to achieve $2 billion in pre-tax profits by 2027​

Achievements and Accolades
In recognition of his contributions to business and society, Norman Sabga was awarded an honorary Doctor of Laws degree by the University of the West Indies in 2015. This honor symbolized his dedication to education, sustainable business practices, and community development. He has also played a significant role in advancing initiatives like the ANSA McAL Psychological Research Centre and supporting the UWI School of Entrepreneurship and the Guardian Media School of Journalism​

Vision and Values
Sabga is known for his belief in ethical leadership, hard work, and fostering a collaborative corporate culture. In speeches and interviews, he has highlighted the importance of integrity, teamwork, and resilience in overcoming challenges. These principles have guided his leadership approach, making ANSA McAL a model of corporate excellence in the Caribbean​

Challenges and Legacy
Navigating complex economic environments and managing a diversified business portfolio have been among Sabga’s challenges. His ability to adapt and innovate has ensured the group’s sustained success. As a visionary leader, Sabga continues to inspire future generations by championing business practices that balance profitability with social responsibility.

Norman Sabga remains a pivotal figure in Caribbean business, steering ANSA McAL toward greater achievements while upholding the values instilled by his family.

Continue Reading

Businessuite News24

Why Jamaica Should Now Set Up a Sovereign Wealth Fund: Lessons from Around the World and Pathways Forward

Published

on

In an era where economic stability, sustainability, and growth are increasingly linked to strategic investment, Sovereign Wealth Funds (SWFs) have become pivotal tools for countries seeking to secure long-term wealth and ensure fiscal resilience. From Norway’s Government Pension Fund Global to Singapore’s Temasek, SWFs have enabled nations to tap into their natural resources, surplus revenues, and financial assets to drive economic prosperity. For Jamaica, establishing an SWF could be a game-changer—particularly in strategically important sectors such as technology and logistics—boosting growth, infrastructure, and innovation. But what lessons can be drawn from other nations, and how can Jamaica begin the process?

Global Lessons: Why Sovereign Wealth Funds Were Set Up

Sovereign Wealth Funds are state-owned investment vehicles that manage a country’s wealth generated from surplus revenues. Typically, these funds are built from natural resource wealth, sovereign surpluses, or foreign currency reserves. Countries around the world have set up SWFs to achieve multiple objectives, including:

  • Revenue Diversification: For countries heavily reliant on natural resources (e.g., oil, gas, minerals), SWFs help to diversify income streams by investing in international assets. Norway’s Government Pension Fund Global, for example, was established in 1990 to ensure that the country’s vast oil wealth would benefit future generations. The fund is now valued at over $1.4 trillion, providing a stable source of income and contributing to Norway’s high standard of living.
  • Stabilizing the Economy: SWFs serve as stabilizing mechanisms during economic volatility. For example, the Abu Dhabi Investment Authority (ADIA) was created to manage oil revenue surpluses, helping the United Arab Emirates (UAE) balance its economy during periods of fluctuating oil prices. These funds can also help buffer countries against market downturns and reduce dependence on foreign debt.
  • Social and Economic Development: Some SWFs are designed to invest domestically, driving infrastructure projects, technology innovation, and long-term economic development. Singapore’s Temasek has invested heavily in sectors like technology, finance, and biotechnology, turning Singapore into a global business hub and innovation leader.

Why Jamaica Needs a Sovereign Wealth Fund

Jamaica stands at a critical juncture in its development. While the country has made strides in stabilizing its economy and reducing debt, it continues to face significant challenges in terms of growth, unemployment, infrastructure, and innovation. The establishment of an SWF could address several issues:

  1. Diversifying Revenue Sources: Jamaica has limited natural resource wealth compared to countries like Norway or the UAE, but its burgeoning tourism sector, agricultural exports, and potential in renewable energy could serve as sources for building an SWF. By harnessing surplus revenue from these sectors, Jamaica could reduce its reliance on volatile industries and international borrowing.
  2. Investing in Critical Sectors: With a focus on technology and logistics—two key sectors for Jamaica’s economic transformation—an SWF could directly fund strategic infrastructure projects and innovation initiatives. Jamaica’s logistics sector, in particular, is primed for growth, thanks to its strategic location between the Americas and its modernizing port facilities. Technology, particularly in areas such as fintech, e-commerce, and digital platforms, offers significant opportunities to drive productivity and global competitiveness.
  3. Long-Term Economic Stability: Jamaica’s SWF could serve as a buffer in times of economic crises, reducing the country’s reliance on external loans or foreign aid. By investing in international assets and diversifying revenue, Jamaica could stabilize its economy during periods of local or global market downturns.
  4. Intergenerational Wealth: Just as other nations use their SWFs to secure the prosperity of future generations, Jamaica could use its SWF to ensure sustainable wealth. By building a fund with a long-term investment horizon, Jamaica could improve its fiscal health and create financial security for generations to come.

Case Studies of SWFs in Technology and Logistics Investment

Countries have used their SWFs to strategically boost sectors critical to their economic future. A few notable examples:

  • Singapore’s Temasek: This fund has made substantial investments in high-tech companies, including stakes in global tech giants such as Alibaba and Facebook. By focusing on sectors like technology, innovation, and sustainable energy, Temasek has played a key role in transforming Singapore into a global business and technology hub. Jamaica, with its focus on a digital economy, can benefit similarly by using an SWF to foster its tech industry, from supporting local tech startups to attracting international investment.
  • Norway’s Government Pension Fund Global: While Norway’s SWF primarily invests internationally, it has also funded domestic initiatives related to renewable energy and sustainability, sectors that could align with Jamaica’s Green Economy ambitions. As the world shifts towards renewable energy, an SWF could help Jamaica pivot to clean energy investments, such as solar and wind, helping to both diversify the economy and create jobs.
  • United Arab Emirates’ ADIA: The UAE’s SWF has invested heavily in logistics infrastructure, capitalizing on the country’s strategic position as a global trade hub. The UAE’s investment in ports, free zones, and air freight facilities has turned it into a global logistics leader. Jamaica, with its proximity to key shipping routes, could use an SWF to fund logistics infrastructure such as ports, highways, and transportation systems, strengthening its competitive advantage in the global supply chain.

How Jamaica Can Start the Process

The establishment of an SWF requires careful planning and coordination among key stakeholders, including the Jamaican government, financial institutions, and the private sector. Here are a few steps Jamaica can take to begin the process:

  1. Set Clear Objectives: Jamaica should define the strategic goals of its SWF—whether for stabilizing the economy, diversifying revenue, or funding specific sectors like technology and logistics.
  2. Identify Funding Sources: Jamaica can consider using surplus revenues from key sectors (tourism, agriculture, remittances, renewable energy) as well as potential future revenues from investments in the logistics and technology sectors.
  3. Create a Governance Structure: Establishing strong governance is crucial for ensuring transparency and accountability. The SWF should be managed by an independent body, free from political influence, with a mandate to focus on long-term returns.
  4. Develop Investment Strategies: The fund should target both domestic and international investments, with a focus on sectors that will drive Jamaica’s economic growth, such as technology, infrastructure, and logistics. Investments should be made with an eye toward sustainability, creating jobs, and fostering innovation.
  5. Engage with International Experts: Jamaica should collaborate with international financial experts and countries with established SWFs to gain insights into best practices and avoid common pitfalls.

How It Can Benefit the Jamaican People

An SWF, when managed effectively, could provide significant benefits to the Jamaican people:

  • Job Creation: Investments in technology and logistics infrastructure could lead to the creation of thousands of high-skilled jobs in emerging industries.
  • Economic Growth: By funding key infrastructure projects and fostering innovation, Jamaica could become more competitive on the global stage, attracting investment and boosting exports.
  • Social Benefits: The SWF could fund social projects in education, healthcare, and environmental sustainability, improving the quality of life for Jamaican citizens.
  • Fiscal Stability: Over time, an SWF can provide a steady stream of revenue, reducing Jamaica’s reliance on international loans and enhancing fiscal sovereignty.

Conclusion

Establishing a Sovereign Wealth Fund offers Jamaica a unique opportunity to build a more resilient and prosperous future. By learning from global examples and focusing on strategic sectors like technology and logistics, Jamaica can leverage its natural and human resources to create a fund that ensures long-term economic stability, growth, and social progress. The time is now for Jamaica to explore the potential of a Sovereign Wealth Fund, laying the groundwork for a sustainable and diversified economy for generations to come.

Continue Reading

Businessuite News24

Why the Customer Is Not Always Right: My Leadership Perspective on Saying ‘No’

Published

on

As a supply chain professional and strategic leader, I’ve spent years navigating the complex interplay between customer satisfaction, operational efficiency, and business profitability. One of the most important lessons I’ve learned is that the mantra “The customer is always right” can be a double-edged sword. While it emphasizes the value of customer-centricity, if applied indiscriminately, it can lead businesses into a cycle of inefficiency, overextension, and unsustainable practices.

In the supply chain industry, where precision, cost control, and resource optimization are paramount, saying “yes” to every request is not always feasible—or wise. Strategic leadership requires the courage to say “no” when necessary, not as a rejection but as a commitment to long-term growth, team empowerment, and operational excellence. Here’s why saying “no” is essential in supply chain management and how to recognize the right moments to do so.

The Hidden Costs of Saying “Yes”

In supply chain operations, every decision has a ripple effect. Saying “yes” to misaligned requests or the wrong customers can significantly impact your team, your margins, and your ability to deliver. I’ve seen firsthand how overcommitting to unrealistic timelines, excessive customization, or low-margin projects leads to inefficiencies and burnout.

One of the clearest examples comes from taking on customers whose demands exceed their value. These high-maintenance clients often require disproportionate attention, frequent changes, or premium service without paying for it. The result? Increased cost-to-serve, strained resources, and lower profitability. Worse, these customers are typically less loyal, leaving when a competitor offers a slightly better deal.

Overpromising is another common trap. I’ve worked in scenarios where teams committed to deadlines or capabilities that were not operationally feasible in an effort to secure a deal. The result wasn’t just missed targets—it was damaged trust and strained relationships with both customers and internal stakeholders. I quickly realized that when you say “yes” to everything, you inevitably say “no” to quality, focus, and sustainability.

The Strategic Value of Saying “No”

Saying “no” strategically has transformed how I lead and operate in the supply chain industry. By focusing on aligned opportunities, I’ve seen how businesses can reduce customer acquisition costs, improve retention, and enhance team morale. Instead of chasing every opportunity, we should double down on building relationships with customers who value our expertise and share our vision.

This focus will also strengthen your brand. Customers respect partners who prioritize quality, transparency, and integrity over short-term gains. Saying “no” sends a powerful message: that you’re committed to delivering value and maintaining high standards.

When to Say “No”

As a strategic leader, the ability to say “no” starts with recognizing when a request, customer, or opportunity isn’t aligned with your organization’s goals or strengths. Here are the key signs I’ve used to guide these decisions:

1. Misalignment With Core Competencies

Every organization has areas where it excels and areas where it doesn’t. In supply chain, this could mean expertise in temperature-controlled logistics, last-mile delivery, or reverse logistics. If a customer’s request falls outside these capabilities, the risk of failure increases significantly. Saying “no” in these cases ensures your team remains focused on what they do best.

2. Unsustainable Cost-to-Serve

I’ve seen how taking on low-margin customers or high-maintenance accounts can drain resources. When the cost-to-serve exceeds the revenue or strategic value a customer brings, it’s time to reconsider. Saying “yes” to these customers only creates inefficiencies that ripple across the supply chain.

3. Overburdening the Team

In supply chain operations, morale and capacity are critical. If a request would stretch your team beyond their limits, it’s not worth pursuing. Protecting your team from burnout is as important as protecting your bottom line.

4. Jeopardizing Service to Loyal Customers

One hard lesson I learned was that prioritizing demanding or misaligned customers often comes at the expense of loyal, high-value clients. Saying “no” in these instances is about protecting the relationships that matter most.

5. Conflicts With Company Values

In supply chain management, integrity and compliance are non-negotiable. Whether it’s maintaining ethical sourcing, adhering to safety standards, or delivering on promises, I’ve found that saying “no” to anything that compromises these principles is essential for long-term success.

How to Say “No” Strategically

Saying “no” isn’t just about drawing a line; it’s about doing so in a way that maintains trust and professionalism. As a supply chain leader, I’ve developed approaches to declining requests while preserving relationships:

1. Start With Empathy

Acknowledging the customer’s perspective is crucial. For example, I might say, “I understand how important this is to your operations, and I appreciate that you’ve brought this to us.” This approach shows that you’re listening and care about their needs.

2. Be Honest and Transparent

Customers value integrity. If I know we can’t deliver to the standard they expect, I explain why. For instance: “This timeline doesn’t align with our current capacity, and we want to ensure we deliver the quality you deserve.”

3. Offer Alternatives

Declining a request doesn’t mean leaving the customer without options. I’ve found success in providing recommendations, whether it’s extending a timeline, suggesting a partner, or offering a modified solution.

4. Use Positive Language

Framing a “no” positively is a subtle but effective way to maintain goodwill. Instead of saying, “We can’t do this,” I might say, “We can support you in a way that aligns with our strengths, ensuring the best outcome.”

5. Reinforce Commitment

Even after declining a request, I make it clear that the relationship is valued. “We look forward to continuing to work with you on initiatives where we can truly add value.”

In the end, saying “no” is not about shutting doors—it’s about opening the right ones. As a supply chain leader, I’ve learned that the courage to set boundaries is what paves the way for sustainable success. By focusing on the customers, requests, and opportunities that align with your strengths and values, you create a foundation for operational excellence, team empowerment, and lasting profitability. Saying “no” isn’t a weakness—it’s a strategic decision that demonstrates integrity, foresight, and a commitment to delivering actual value. So, the next time you’re faced with a tough call, remember: the power of a well-placed “no” can be the strongest “yes” to growth, focus, and resilience.

The views and opinions expressed are those of the author/s and do not necessarily reflect the official policy or position of companies or clients for whom the author/s are currently working or have worked. Any content provided by the author/s is of their opinion and is not intended to malign any religion, ethnic group, club, organization, company, individual, or anyone or anything.

Jermaine Robinson, MBA, CSCP
Supply Chain Management Leader | Supply Chain Services | Supply Chain Transformation | SCM Growth Accelerator

Continue Reading

Businessuite News24

Who Is Mark Myers? Managing Director, Restaurants of Jamaica Ltd., and Chairman, Barita Investments Limited

Published

on

Mark Myers is a highly influential figure in Jamaica’s business landscape, recognized for his leadership in the food and financial sectors. As the Managing Director of Restaurants of Jamaica Ltd. (ROJ), Myers oversees the operations of the island’s KFC and Pizza Hut franchises. Under his stewardship, these brands have achieved significant market penetration and operational success, making KFC a household name in Jamaica.

In addition to his role at ROJ, Myers is the Chairman of Barita Investments Limited, a leading investment firm in Jamaica. Since his appointment, he has been instrumental in guiding Barita’s strategic direction, fostering innovation in financial products, and promoting a culture of corporate growth and resilience. His leadership has been associated with Barita’s impressive financial results and expanding influence within the regional investment space​

Career Path and Achievements
Mark Myers’ career showcases a trajectory of calculated growth, marked by his ability to innovate and lead in competitive industries. While his business ventures are diverse, his strategic acumen has consistently driven success. At ROJ, Myers has focused on customer satisfaction, operational excellence, and employee development, ensuring the sustained popularity of its quick-service restaurants.

At Barita, Myers’ tenure as Chairman coincided with the firm’s transformational initiatives, including capital raises and strategic investments aimed at solidifying its position in the financial market. His ability to balance risk with opportunity underscores his effectiveness as a business leader​

Management Style and Vision
Myers is known for his collaborative and forward-thinking management style. He prioritizes team development and innovation, aligning his teams with the long-term vision of the organizations he leads. His leadership ethos is characterized by adaptability, customer focus, and a commitment to excellence.

Contributions to Business and Society
Beyond his corporate roles, Myers is committed to community development and fostering opportunities for growth within Jamaica. His leadership in both the food service and financial sectors has significantly contributed to the country’s economic development and consumer confidence.

Mark Myers continues to be a vital figure in Jamaica’s business ecosystem, blending expertise in operations, strategic planning, and leadership to drive sustained success across multiple industries.

Continue Reading

Trending

0
Would love your thoughts, please comment.x
()
x