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5 Techniques Companies Can Use to Win at the Customer Experience

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By Customer Service Strategist Yanique Grant

Social Customer Service is a real phenomenon and it surely is not something any organization should take lightly. Customers in the 21st century are super-informed and possibly suffer from information over-dose. The customer experience is no longer driven by the company but by the customer.

A lot can be misconstrued through the written word, so it’s essential that brands use a variety of ways to ensure that the customer experience is always a great one. Bricks-and-mortar shops can turn customers into lifelong brand advocates with their in-store service. Ideally, all online companies should offer great customer service 100% of the time, but sadly we know this isn’t always true. Here are five ways online companies can provide the best possible customer experience every single time.

1. Be Available – your social presence is like having an actual store that has a sign hanging that says “Come In, We’re Open” – therefore, you must provide a framework where no matter what time of the day, what day of the week and what holiday – some mechanism has been installed in order to facilitate prompt feedback to the customer! Should consumers need to get in touch with a company, it is vital they are easily contactable with clear contact details such as phone number, address or email address available on their site. A live chat option is also a great idea for customers who are hoping for a more immediate response. If a customer has to waste their time searching for contact details, they are likely to end up more frustrated than they were when they first thought to get in contact.

Even if customers aren’t getting in contact regarding an issue, being easily available is still extremely important. Newsletter sign-ups are fantastic for getting the word out about a business but there will never be that many subscribers if customers can’t see the sign-up option when they arrive on your site. The same goes for tailored quotes – a customer may want to get a tailored quote for something — perhaps a personalized item and if this isn’t relatively simple to do, they may go in search of another online retailer instead.

2. Keep Customers Updated – It is critical for you to “Keep your hand on the horse” which is a saying we use when we have workshops which basically means that when you are doing business with a company it is similar to brushing a horse – you keep one hand on the horse so he always knows where you are and does not get skittish and kick you – when your customer does not feel kept in touch with – they become irate and start complaining and this is because they do not feel in constant contact with your people and your company. A consumer will always appreciate being kept in the loop, so keeping customers updated on your brand is a necessity. Whether everything is running smoothly or there is a slight delay, letting customers know, rather than avoiding the issue, will always be seen in a more positive light. Skirting round the issue altogether will cause customers to lose trust so keeping them informed, even if the news isn’t always positive, will ensure customers keep trusting you as a brand and will consider using you again. Regardless of channel, response time is a key driver of customer satisfaction, with First Response time particularly important over social. Even when an issue cannot be resolved immediately, it is important that an agent show the customer and everyone who might see the post that the company has heard the message and is working on a solution.

Engagement is key when it comes to business. There are often issues that cannot be foreseen. Unexpected sales leading to items being out of stock, delivery delays and other issues may be unavoidable but by ensuring customers know the exact issue without having to chase is extremely important. One great way you can keep your customers updated is by using social media as a customer service tool, which can help customers to avoid the pain of the call centre queue and offers a more personal touch.

3. Get Feedback from Your Customers – Whilst this almost goes hand in hand with the above, receiving feedback from your customers is a must. We live in a world where a brand absolutely needs social media and they can receive compliments, complaints and a whole lot more in real time. A brand that doesn’t engage with their customers will be noticed by the customers and will usually result in a lack of trust. Responding to customer queries, complaints and praise on a regular basis, will not only keep trust but will also serve as a reminder about the company to their customers when social media updates appear on their feed.
Reviews are invaluable to a business, especially one that is based online, and reviews on social media should not be ignored. Consumers trust in online reviews, whether they are on the company website, a review specific site, or on social media. This trust is also invaluable and should not be strained if it can be avoided. To provide insight to the service you’re providing your customers it might be worth sending out a customer satisfaction survey post purchase, for some companies this might be quite eye opening. Then you are able to review what your customers have thought has gone well and it will help to correct any problems you might have had or preempt any problems from occurring.

4. Give Customers An Experience They Want To Share – All customers are emotional human beings and their buying decisions are driven by emotions. Many brands have taken this fundamental concept into account when engaging with Social Media and in their online presence. As a brand you need to create a personal connection with your message and a message that your customers would actually like to share. Today’s consumers are stepping away from large, impersonal corporations and embracing companies that make the effort to form a personal connection. You can improve the customers’ experience by listening to what they want and staying up to date with the latest trends. Create a buyer-centric business model, and the referrals will roll in organically.

5. Have a Social Customer Service Policy – you may ask or ponder….what’s that?? Well, just as how in a business there is a policy that guides the employee on how to function and operate regarding the situation…..the same applies to how your team members should engage with social customer service, what kind of profile should they be maintaining in a social environment such as Facebook and/or Twitter and what is considered acceptable and what is not considered acceptable. The policy will provide clear ways of presentation and the benefits for the individual and the company. Our customer base is moving away from traditional communication and so companies need to look at Social Customer Service as a real component of their overall business strategy.

Here is an Infographic that highlights some interesting statistics for Social Customer Service –
Infographic

BONUS TIP – Post, Don’t Just Reply

Companies can be proactive with their social customer service by posting useful information, such as product updates, tips to improve usability, and links to knowledge based articles, to keep customers engaged and in the know about the company and all it has to offer. Social media should be used “to build your brand and support your marketing initiatives, not just on a defensive basis.”
By keeping a Twitter feed or Facebook page updated, an organization can reduce inbound call traffic at a time when a particular issue might cause a spike in calls, as in a utility that experiences an outage, for example.

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Business Insights

Unilever’s Ice Cream Breakup: Why the World’s Biggest Ice Cream Maker Is Spinning Off Its Sweetest Business

In the Caribbean, consumers are unlikely to see immediate changes. Magnum, Cornetto, and Ben & Jerry’s will still be on shelves. But behind the scenes, distribution contracts, manufacturing strategies, and regional employment structures may evolve. For Unilever, it is one more step towards becoming a leaner consumer goods giant, one that believes future growth lies not in ice cream freezers but in personal care aisles and health cabinets.

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Unilever’s decision to separate its global ice cream business marks a turning point for the British-Dutch consumer goods giant, ending a long chapter defined by household brands like Magnum, Ben & Jerry’s, and Wall’s. For Caribbean markets, including Jamaica and Trinidad where Unilever’s ice cream presence has been part of local summers for decades, the announcement signals more than just a corporate restructuring – it reveals how major multinationals are rethinking their portfolios in an era where margins matter as much as market share.

Unilever’s ice cream roots run deep. The company became the world’s largest ice cream maker through a series of acquisitions starting with Wall’s in the UK in 1922, then later adding iconic names like Ben & Jerry’s in 2000 for $326 million, and Magnum’s global expansion through the 1990s and 2000s. Ice cream was once seen as a reliable cash cow, buoyed by strong branding and premiumisation strategies that turned chocolate-coated sticks into €3 indulgences.

But the market has shifted. Ice cream remains a seasonal business, with strong summer peaks but low winter sales in Europe and North America. It is also capital-intensive, requiring cold chain infrastructure from factory to freezer, unlike Unilever’s personal care and home care products that sit easily on any shelf. While indulgence has driven growth in emerging markets, competitive pressures from local brands and private labels have squeezed margins.

Globally, the decision to separate ice cream was driven by financial discipline. Unilever’s management, under pressure from shareholders after years of underperformance, has been streamlining its business model. CEO Hein Schumacher, appointed in 2023, has prioritised sharper strategic focus and operational efficiency. Ice cream, with its complex supply chain and different retail dynamics, increasingly looked like an outlier in a portfolio that is otherwise shifting towards high-margin beauty, personal care, and health products.

In markets like the Caribbean, this separation could create both uncertainty and opportunity. Ice cream production, distribution, and marketing are deeply integrated into local Unilever operations. A new standalone ice cream entity, if it replicates moves seen in Europe or Asia, could seek local partnerships, contract manufacturing, or even divestments to agile regional players better able to manage distribution economics. This is not theoretical: in 2018, Nestlé sold its US ice cream business to Froneri, a joint venture with R&R Ice Cream, in a move that allowed it to keep brand rights while outsourcing operations to a specialist. Similar models may emerge for Unilever’s brands in smaller markets.

in 2018, Nestlé sold its US ice cream business to Froneri, a joint venture with R&R Ice Cream, in a move that allowed it to keep brand rights while outsourcing operations to a specialist. Similar models may emerge for Unilever’s brands in smaller markets.

Daniela Bucaro Chairman Unilever Caribbean Limited

For Unilever, the separation clears the path to focus on growth categories where it can maintain pricing power. It aligns with the broader FMCG trend of portfolio concentration. PepsiCo shed Tropicana and Naked juice brands in 2021 to focus on snacks and beverages with stronger profitability. Johnson & Johnson spun off its consumer health division into Kenvue in 2023. The logic is simple: investors reward companies that know what they want to be.

What remains to be seen is how the new ice cream entity, projected to be a €7 billion business, will navigate independent life. Without Unilever’s scale, brand investment may tighten, or it could become a more aggressive player, free from the bureaucracy of a sprawling multinational. Private equity interest is a possibility, though managing seasonality and complex cold chain operations will require operational expertise as much as financial engineering.

In the Caribbean, consumers are unlikely to see immediate changes. Magnum, Cornetto, and Ben & Jerry’s will still be on shelves. But behind the scenes, distribution contracts, manufacturing strategies, and regional employment structures may evolve. For Unilever, it is one more step towards becoming a leaner consumer goods giant, one that believes future growth lies not in ice cream freezers but in personal care aisles and health cabinets.

The separation is expected to be completed by the end of 2025. For now, Unilever’s corporate kitchen is busy carving out its sweetest business. The challenge ahead will be ensuring both companies can thrive – one scooping profits from beauty and wellness, the other proving that, even as a standalone, ice cream remains a timeless indulgence the world will never give up.

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Businessuite News24

Jamaica Market Entry via Acquisition: Uber Eats’ Potential Playbook

“An Uber Eats acquisition would be a seismic shift for Jamaica’s food delivery market—creating opportunities for founders and consumers, but risking local economic leakage, higher merchant fees, and reduced entrepreneurial diversity.”

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Photo: Dara Khosrowshahi is the CEO of Uber, where he has managed the company’s business in more than 70 countries around the world since 2017. Dara was previously CEO of Expedia, which he grew into one of the world’s largest online travel companies.

Why Uber Eats Might Acquire Instead of Build

Speed to Market: Buying QuickCart, 7Krave, or 876Get immediately grants local market share, existing user bases, merchant networks, driver fleets, and operational know-how.

Reduced Regulatory Friction: Local platforms already hold food safety, driver, and business licenses, reducing Uber’s compliance hurdles.

Brand Integration: Uber could rebrand or integrate these services into its global app, expanding usage from Jamaican residents to tourists familiar with Uber Eats abroad.

Implications for Each Stakeholder Group

  1. Founders & Investors (QuickCart, 7Krave, 876Get)

Upside:

Significant exit opportunity, likely in USD, providing liquidity for founders and early investors.

Possibility of retained leadership roles under Uber with wider Caribbean or LATAM responsibilities.

Risks:

Founders may lose autonomy and original company vision.

Possible earn-out clauses tying payout to future performance under Uber control.

  1. Employees & Riders

Upside:

Access to Uber’s training, operational standards, and global HR resources.

Broader career opportunities within Uber’s regional operations.

Risks:

Potential redundancies in overlapping roles (tech, operations, marketing).

Cultural dissonance as startup teams integrate into a corporate multinational environment.

Drivers/riders may see fee structure changes or platform commission increases to align with Uber’s global model.

  1. Restaurants & Merchants

Upside:

Access to Uber Eats’ massive global user base, including tourists seeking familiar apps.

Potential tech upgrades for order management, tracking, and analytics.

Risks:

Higher commission rates. Uber Eats globally charges 20–30%, while local platforms sometimes negotiate lower fees to retain merchants.

Reduced flexibility in merchant-platform negotiations.

Smaller restaurants could be squeezed if Uber prioritizes global fast food chains (e.g., KFC, Burger King) over local eateries for promotional visibility.

  1. Jamaican Consumers

Upside:

Familiarity with the Uber Eats app interface for returning Jamaicans and tourists.

Possible promotions, discounts, and free delivery offers typical of market entry campaigns.

Risks:

Potential price increases in the medium term if competition diminishes post-acquisition.

Loss of local branding and cultural nuances in app UX and marketing.

  1. The Jamaican Economy

Upside:

Inflow of foreign capital from acquisition payments.

Possible regional hub development if Uber centralizes Caribbean operations in Kingston or Montego Bay.

Risks:

Increased economic leakage: higher share of revenue remitted to Uber’s US headquarters rather than circulating locally.

Reduced competitive diversity if a single global player dominates food delivery.

Lower tax take if Uber structures revenues offshore versus local Jamaican platforms paying full GCT and corporate taxes.

  1. Government & Regulators

Policy Considerations

Competition Law: Does the acquisition create a near-monopoly in food delivery?

Taxation: Ensuring Uber Eats’ revenue is properly taxed locally, not just commissions passed to foreign parent companies.

Employment Protections: Assessing implications for riders/drivers in terms of contracts, benefits, and worker classification under a global platform.

Strategic Alternatives for Local Players

If acquisition talks begin, local platforms could:

Form a Defensive Alliance or Merger:

Combine QuickCart, 7Krave, and 876Get into a single “Jamaica Eats” superapp with combined merchant base, user network, and operational synergies to resist Uber’s entry.

Seek Regional Expansion:

Move into other Caribbean islands before Uber does, becoming an acquisition target at higher valuations or remaining the dominant regional player.

Enhance Differentiation:

Deepen loyalty programs, integrate Jamaican culture and brand identity, and provide services Uber Eats does not (errands, bills payments, direct merchant ordering).

Businessuite Final Take

“An Uber Eats acquisition would be a seismic shift for Jamaica’s food delivery market—creating opportunities for founders and consumers, but risking local economic leakage, higher merchant fees, and reduced entrepreneurial diversity.”

The government, regulators, and local platform founders must weigh short-term gains versus long-term sovereignty in the digital economy. As Uber Eats’ quiet “coming soon” notice warns, Jamaican innovation, consolidation, and policy readiness must accelerate now to keep the country’s food delivery ecosystem competitive, inclusive, and locally owned.

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Business Insights

Jamaica, Is Uber Eats Coming Soon?

Local platforms aren’t just incumbents—they’re innovators with diversified offerings, profitability, and brand loyalty. If they move fast—improving UX, expanding services, and forging local partnerships—they can front run Uber Eats, closing the window on foreign intrusion.

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Uber Eats: A Warning Sign?
The Uber Eats “coming soon” message on its site in Jamaica could hint at potential disruption to local delivery operators—just as Uber Rides shook up the traditional taxi industry using unregulated services. Will Uber Eats follow that model, or can local players fight back?

Meet Local Contenders

QuickCart

 

 

 

 

 

 

• Founded in 2016 (originally as QuickPlate), now serves ~40,000 users and has processed over US $1M in revenue
• Delivers food, groceries, meds, electronics, OTC and more across Kingston, Montego Bay, Portmore
• Monetizes through merchant commissions and delivery fees; claims unit-level profitability and steady growth

7Krave

 

 

 

 

 

 

• A dominant contender with 200+ restaurant partners (including KFC and Pizza Hut) and 4.6-star app rating from over 15,000 reviews
• Offers both restaurant delivery and “7KraveMart” grocery service.
• Grew from humble beginnings—10 restaurants, one driver—to hundreds of delivery bearers and ~400,000 customers island-wide

876Get

 

 

 

 

 

 

• An “ecommerce ecosystem” offering food, groceries, pharmacy, courier, and errand services island wide with multiple app interfaces (customer, merchant, driver)
• Combines real-time tracking, order updates, and broad coverage beyond just food .

Strengths of the Local Players

1. Deep Local Insight
They understand Jamaica’s logistics, road conditions, crime patterns, and consumer preferences—issues Uber Eats will need time to navigate

2. Diversified Service Offerings
QuickCart and 876Get go beyond food—into groceries, meds, electronics—creating resilience in fluctuating demand cycles

3. Community Trust & Loyalty
With apps rated 4.6 stars and glowing user feedback, platforms like 7Krave enjoy strong local brand reputation

4. Unit-Level Profitability
QuickCart’s reported solid margins per order position it well for scale without external subsidies

Strategies to Defend and Grow Market Share

1. Strengthen Local Partnerships
• Partner with more restaurants and retailers to secure exclusives before Uber Eats arrives.
• Work with local banks or telcos to integrate easy mobile payments, driving stickiness.

2. Enhance Customer Experience
• Launch loyalty programs and subscription plans (e.g., monthly delivery passes).
• Adopt advanced UX improvements—both QuickCart and 7Krave are investing in better app experiences
3. Broaden Service Bundles
• Build holistic offerings: eat + grocery + meds + courier + errand through a unified app—something Uber Eats doesn’t yet offer.
• 876Get’s multi-service model is a blueprint for resilience

4. Leverage Local Marketing
• Emphasize “locally owned and built” messaging, tapping into national pride as a differentiator.
• Sponsor community events or partner with local influencers.
5. Invest in Logistics Infrastructure
• Build a driver network with proper vetting, training, insurance—positioning around safety and reliability.
• Use real-time data and dynamic routing to optimize deliveries—something lacking among informal courier services.

Policy Levers & Support Role
Government can accelerate local success by:
• Offering grants or low-rate loans to support digital infrastructure and app upgrades.
• Ensuring parity regulations—Uber Eats must follow same licensing and health standards as local platforms.
• Collaborating with local apps to ensure small eateries and retailers are included before foreign platforms launch.
• Investigating economic impact—keeping more revenue onshore rather than flowing out via platform fees.

Final Take: Close the Door First
Local platforms aren’t just incumbents—they’re innovators with diversified offerings, profitability, and brand loyalty. If they move fast—improving UX, expanding services, and forging local partnerships—they can front run Uber Eats, closing the window on foreign intrusion.

But time is limited. With Uber’s global model looming, QuickCart, 7Krave, and 876Get must double down now—cementing their position as Jamaica’s trusted, home grown food and delivery ecosystem.

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Businessuite Women

Data Mavericks of the Caribbean: Raquel Seville & Dataffluent’s Visionary Rise

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The Genesis of Dataffluent
In early 2024, Jamaican technologist Raquel Seville founded Dataffluent Limited to address a critical void: Caribbean markets lacked reliable, structured financial data. The startup’s mission is audacious yet essential—to “democratise data for underserved markets,” empowering investors, analysts, and companies to navigate with clarity in regions traditionally seen as opaque .

Within months, Dataffluent built an MVP focused on the top 40 companies listed on the Jamaica Stock Exchange; by fall 2024, it had secured entry into the Techstars Atlanta/New Orleans accelerator, accompanied by US $120,000 in funding from J.P. Morgan partnerships .

What the Platform Offers
Dataffluent’s platform is a three‑step powerhouse:

1. Ingest & Normalise
Consolidating structured and unstructured data—from filings, reports, and press coverage—then standardising variables to facilitate accurate comparisons and analysis .

2. Interactive Dashboards
Merging fundamental analysis, technical indicators, sentiment metrics, and peer benchmarking into intuitive, visually-rich dashboards—cutting research time by up to 95% .

3. AI-Powered Insights & Forecasts
Delivering machine learning–driven models and predictive analytics tailored to individual risk tolerances and portfolio objectives .

This combination equips users with personalized, actionable guidance on regional equities—an offering rare in emerging markets .

Growth Through Validation & Recognition
Dataffluent didn’t just emerge; it validated its value quickly. In early 2025, the startup clinched third place at the Fintech Islands FiX2025 pitch competition in Barbados, earning US$2,500 and praise for unlocking high-potential Caribbean opportunities

Beyond accolades, inclusion in the Techstars Program positioned Dataffluent within a global network of mentors, investors, and co-founders, amplifying its resources and reach

In Her Own Words: Bold Ambition
On ICT Pulse Podcast (Episode ICTP‑338), Seville elaborated:

“Data‑driven market intelligence is still underdeveloped in the Caribbean… being able to provide clients with accurate, real‑time data… is essential in driving the region’s economic growth and increasing its economic resilience and independence.”

Her remarks underscore a philosophy rooted in regional transformation: data infrastructure isn’t just a tech challenge—it’s a pathway to autonomy and prosperity for Caribbean economies.

Women in Tech & Leadership
Prior to Dataffluent, Seville helmed BI Brainz’s Caribbean arm, training over 10,000 professionals and authoring a technical guide on SAP OpenUI5

But her influence goes beyond curricula; as a vocal advocate for women in tech, she regularly shares candid narratives of resilience—outlining the often-unseen trade-offs of balancing career, health, and family .

Strategy: Bridging Gaps & Scaling Horizons
Seville’s strategy centers on two complementary fronts:

Close the Confidence Gap: By arming investors with robust data and smart analysis, the company seeks to elevate investor participation—currently hovering at about 10% in Jamaica, versus over 60% in developed markets .

Expand Geographically: In 2–3 years, Dataffluent aims to replicate its model across regional exchanges (Trinidad & Tobago, Barbados, Eastern Caribbean), addressing a universal data deficit in emerging economies .

Why It Matters
For Investors: The platform provides tools once reserved for global markets—enabling Caribbean investors to conduct rigorous, data-driven analysis locally.

For SMEs & Governments: Actionable market data means smarter capital allocation and stronger economic planning.

For Caribbean Economies: A measurable boost in GDP growth is possible as data transparency fosters investment, innovation, and competitiveness .

Look Ahead
As Seville and her team evolve Dataffluent from beta to commercial product, the vision is clear: establish the firm as the region’s trusted financial intelligence engine. With continued Techstars support, regional pilots, and incoming pilot customers, 2025 looks to be the year Dataffluent moves from promise to prominent plotter of Caribbean capital flows.

Final Take
Raquel Seville is more than a data entrepreneur—she’s a catalyst for transformational growth. With Dataffluent, she’s not just building a tech company; she’s architecting a new era of transparency, participation, and economic resilience in markets long side-lined by data scarcity. It’s a story of ambition, precision, and regional uplift—and Fortune readers should take note.

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Businessuite Markets

Businessuite Cover Story: Wigton’s Bold Bet – Could Tropical Battery Be the Key to Its Caribbean Clean Energy Empire?

This is exactly the model that global energy giants are pursuing: controlling the entire clean energy value chain to drive long-term sustainable revenues.

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Mr. Gary Barrow, CD
Chief Executive Officer Wigton Energy Limited (WIG)

In a bold move set to redefine Jamaica’s energy and electric vehicle (EV) landscape, Wigton Energy Limited (WIG) has taken control of Flash Holdings Limited, raising its stake to 51 per cent. This acquisition, while strategic in accelerating the roll-out of EVs under subsidiary Flash Motors Company Limited (FMCL), also signals a deeper ambition: Wigton’s emergence as the Caribbean’s leading multi-solution renewable energy powerhouse.

Yet behind the headlines of Wigton’s pivot from its windfarm legacy lies an even more intriguing opportunity – one involving Tropical Battery Company Limited, the decades-old Jamaican battery and solar energy firm currently in the throes of a J$1.79-billion (US$11.09-million) secondary share offering.

The offering, extended for a second time to July 4, is designed to reduce debt and graduate the company from the Junior Market to the Main Market of the Jamaica Stock Exchange – a critical step in Tropical Battery’s quest to list on Nasdaq within the next three to five years.

The question on the minds of investors and analysts is simple: Could Tropical Battery become Wigton’s next big strategic play?

 From Wind to Multi-Solution Renewables

Founded as Wigton Windfarm, the company rebranded in late 2024 to Wigton Energy Limited, reflecting a strategic pivot towards diversified clean energy solutions. Alongside wind, Wigton is now advancing solar photovoltaic (PV) projects, battery storage systems, and EV infrastructure – creating a full-suite renewable energy model.

The acquisition of Flash Holdings is a testament to this vision. Wigton’s initial 21 per cent stake, valued at J$112 million (just over 1 per cent of its total assets), was symbolic – an entry point into the EV market. The June 2025 expansion to majority control demonstrates serious intent to scale electric mobility, not only distributing EVs but enabling the charging infrastructure needed to drive adoption across Jamaica and, ultimately, the region.

 Tropical Battery’s Debt, Expansion, and Nasdaq Dreams

Alexander Melville Chief Executive Officer Tropical Battery Company Limited

Meanwhile, Tropical Battery is fighting its own battles. Founded in 1950, the company has evolved into an integrated battery distributor, solar energy provider, and EV solutions player, with strategic acquisitions in Silicon Valley (Rose Electronics) and the Dominican Republic (Kaya Energy).

Yet its rapid expansion has come at a cost. Tropical is carrying significant debt, including a US$9.5-million bridge loan from CIBC Caribbean Bank and a maturing J$300-million bond. The current APO seeks to raise at least J$1 billion to stabilise its balance sheet, improve working capital, and clear the path to Main Market graduation and Nasdaq listing.

But with two extensions announced in quick succession, questions loom about investor appetite. Institutional investors have reportedly requested more time for internal processes – a potential window for strategic partners like Wigton Energy to step in.

By participating significantly in Tropical Battery’s APO, Wigton could secure a meaningful minority stake – potentially 10-20 per cent – positioning itself on Tropical’s board and integrating the firm’s battery manufacturing and distribution network into Wigton’s renewable energy and EV ecosystem.

Why This Alliance Makes Sense

On paper, Wigton and Tropical Battery are perfectly complementary.

Wigton Energy Tropical Battery
Wind, solar, BESS, EV distribution Batteries, solar, EV services
Local grid expertise, renewable projects US and regional market access, battery manufacturing
Expansion capital and project development capability Need for strategic investor to reduce debt and scale

A Playbook for Execution

Strategic Capital Injection: Wigton could anchor Tropical’s APO, sending a strong market signal and stabilising Tropical’s financial base.

 Board Influence & Governance: Securing a board seat would align Tropical’s expansion with Wigton’s regional clean energy goals.

 Joint Ventures for EV Charging: Tropical’s battery and solar solutions combined with Wigton’s utility-scale renewable projects could fast-track the installation of EV charging stations powered by clean energy – a win-win for emissions goals and revenue streams.

 BESS & Grid Services: As Jamaica’s grid modernises, battery energy storage systems (BESS) will be critical for stabilisation and integration of renewables. Wigton and Tropical are both invested in this space, but collaboration could enable larger projects with better financing terms and risk sharing.

 Nasdaq Roadmap: Tropical’s ambitions to list on Nasdaq could be strengthened by Wigton’s institutional backing, while Wigton benefits from the valuation uplift of an equity partner expanding into North America.

Risks and Realities

Of course, execution risks remain. Tropical’s debt burden must be managed carefully to avoid operational strain. Cultural and operational integration will require disciplined governance structures. For Wigton, investing in a non-controlling stake carries the challenge of influencing strategy without direct operational control – a delicate dance that only strong board-level partnerships can navigate.

 The Bigger Picture

Ultimately, the strategic logic is compelling. Together, Wigton and Tropical Battery could create a vertically integrated clean energy and EV solutions group with:

✅ Renewable generation capacity
✅ Battery manufacturing and storage solutions
✅ EV distribution and charging infrastructure
✅ Access to regional and North American markets

This is exactly the model that global energy giants are pursuing: controlling the entire clean energy value chain to drive long-term sustainable revenues.

 “The Caribbean Tesla?”

As the Caribbean accelerates its renewable energy transition, the region needs companies with the vision, capital, and integration capability to deliver clean energy solutions at scale. Wigton’s rebranding is more than cosmetic; it is a bet on becoming the Tesla of the Caribbean – not only in EVs, but in energy storage, solar, and grid services.

By partnering with Tropical Battery, Wigton could create an ecosystem that powers Jamaica’s homes, businesses, and vehicles with clean, resilient energy – a transformative step towards the island’s 50 per cent renewable energy target by 2030.

And perhaps, in the years ahead, when investors search for the Caribbean’s first clean energy unicorn, it will be this strategic alliance they point to as the moment the region’s energy future changed forever.

Foot Notes

Company Overviews & Recent Moves

 Wigton Energy Limited (WIG)

  • Rebranded from Wigton Windfarm in November 2024 to reflect its pivot toward diversified renewables—wind, solar, batteries, and now EVs.
  • Broadening into solar PV (won ~50 MW project in 2024), and developing battery storage alongside EV infrastructure.
  • June 2025: boosted its stake in EV distributor Flash Holdings from 21% to 51%, aiming to fast‑track EV rollout via Flash Motors (FMCL). Wigton also provided corporate guarantees for FMCL loans

 Tropical Battery Company Limited

  • Jamaica-based battery and solar energy firm, listed in 2020; now distributes Mac Battery brand, solar solutions, and even sells Tesla vehicles
  • Acquired Silicon Valley-based Rose Electronics and Dominican solar firm Kaya Energy; revenue doubled in late 2024 but profit fell due to debt
  • Currently launching a J$1.79 billion (~US$11M) secondary share offering—now closing July 4—aimed at trimming debt and enabling migration from JSE Junior to Main Market, with Nasdaq aspirations in 3–5 years

 Business Model Synergies

Area Wigton Energy Tropical Battery
Core Offering Wind, PV, storage, EV distribution Automotive batteries, solar, energy storage
Geographic Reach Jamaica (grid), regional expansion Jamaica, US (Silicon Valley), Dominican Rep.
Debt/Capital Asset-based growth, moderate debt Significant debt load, seeking equity raise
Strategic Goals Full-suite renewables + EV market Debt elimination, market upgrade, Nasdaq prep

There’s a strong alignment in battery energy storage systems (BESS) and EV charging infrastructure. Tropical’s access to the US market and grid storage tech aligns with Wigton’s ambition to become a “multi-solution renewable provider.”

 Could Tropical Battery Be an Acquisition or Investment Target?

 Acquisition—Full or Partial

Full acquisition improbable: Tropical’s valuation (~US$11M) and upcoming debt clearance means it’s not distressed enough to sell entire control cheaply.

Strategic merger: WIG could acquire a controlling minority stake—e.g., buying current shareholders’ stock and participating in the APO. This could integrate Tropical’s distribution and manufacturing capacity into Wigton’s ecosystem.

 Participating in APO

With WIG’s guidance, investing in the July 4 APO (minimum J$1B) positions its shareholding favorable—potentially 10–20%+ depending on uptake.

This gives Wigton influence in Tropical’s board and strategic decisions without full takeover.

 Strategic Alliance Framework

 Coordinated capital raise: Wigton leads or coordinates participation in the APO, signalling stability and boosting investor confidence.

 Cross‑shareholding : Tropical could take a stake in FSMC (Flash Motors), aligning EV ambitions and creating a shared EV–battery value chain.

 Joint BESS & EV infrastructure roll‑out: Co-develop charging & storage solutions across WIG’s solar/Wind sites and Tropical’s commercial distribution footprint.

 Regional market expansion: Tropical supports EV battery servicing and solar projects from its Jamaica/US base, while Wigton provides local grid integration and regulatory experience.

IPO/Nasdaq roadmap: Wigton’s participation helps Tropical graduate to JSE Main then aim for Nasdaq—giving Wigton a stake in a growth IPO narrative.

 How This Can Be Executed

 Due diligence: Wigton assesses Tropical’s balance sheet post-IPO, tech integration capabilities (e.g., Silicon Valley assets), and debt reduction efficacy.

 Negotiation: Restructure APO conditions to secure stakes with board representation.

Legal integration: Form joint ventures for EV charging deployments and BESS installations, sharing risk and scaling faster.

 Capital partnership: Align Tropical’s Nasdaq ambitions with Wigton’s institutional backing—opening a new funding channel.

Summary

While a full takeover of Tropical Battery isn’t likely and may not be necessary, strategic participation in its APO offers Wigton:

  • Entry into battery manufacturing & EV services.
  • A way into the US through Silicon Valley tech.
  • Leverage Solar/BESS synergy.
  • A shot at future upside via Tropical’s equity if it lists on Nasdaq.

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