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United Airlines PR Nightmare Could Impact Brand Reputation And Business Results

United Airlines PR Nightmare Could Impact Brand Reputation And Business Results

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United Airlines CEO Oscar Munoz has finally apologized, as social media attention shifted from the Kendall Jenner Pepsi ad fiasco to United Airlines, this after a video surfaced Sunday evening of a passenger being forcibly removed from an overbooked United flight.
Brand and communications experts are positing that this United Airlines public relations nightmare could impact the airlines brand reputation and business results in the long run. BM